Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.
Version 26.3.3
Release dates: September 2026
Call handling
Paging tone control: Admins can now turn off the beep tone that plays before a paging announcement, configurable per paging only group.
Save voicemails to a call queue extension: Users and call queue extensions can now save voicemails directly to a call queue extension mailbox.
Admin
Set call queue number as outgoing caller ID: Admins can now allow non-queue members to use a call queue number as their outgoing caller ID.
AI-assisted SMS Registration: Admins can now use AI to validate their SMS registration requirements before submitting for approval.
Analytics
Call Journey visualization (Business Analytics Pro): Business Analytics Pro now includes Call Journey, a visual diagram that traces a call's full path from PSTN entry through IVR, queue routing, and agent connection.
Agent status duration in Live Reports: The Agent Details widget now shows how long agents have been in their current status for each call queue. The duration updates automatically and resets when an agent’s status changes.