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Release Notes > RingEX Core
Release Notes

RingEX Core

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

Version 25.2.2

Release dates: June 4, 2025 - Jun 25, 2025

Call Handling

  • Manage call queue routing when all members are on calls, are set to Do Not Disturb, have Accept Queue Calls turned off, or are available but have ignored or rejected the call:
    • Wait for Primary members: Callers wait for members of the queue to answer.    
    • Wait for Primary and Overflow Members: Callers wait for the members of the primary queue and up to three overflow call queues to answer.
    • Send to Voicemail: Callers will be directed to leave a voicemail message.
    • Forward to Extension: Callers will be sent to a selected extension.
    • Forward to External number: Callers will be sent to an external number. 
  • Set up call routing rules for calls between the main site and branch sites on multi-site accounts. Call rules are available for User, Call Queue, and Shared Line extensions, and support routing during business hours, after hours, and when all calls are forwarded or custom call rules are set up.
  • * Set up announcements for callers waiting in a queue to inform them of:
    • Position in Queue (PIQ): Provides updates to callers on their current position in the queue.
    • Estimated Wait Time (EWT): Provides callers with the estimated wait time to connect to a call queue member.
      * In Beta for customers on the Ultra and Ultimate plans.

Admin

  • Upload your number transfer Letter of Authorization (LOA) manually in the Admin Portal porting flow.

Hardware & Firmware

  • Firmware updates for the following device models:
    • Poly firmware 6.4.7 for VVX series
  • Support of audiocodes MP124, MP504/4S, and MP508/8S is now available for Bring Your Own Device (BYOD) and assisted provisioning on all international brands.
  • Added Default Area Code (DAC) support for Germany and Austria on SNOM, Poly, and Yealink desk phones.
  • Support of Multi-User Device (MUD) provisioning and merchandising for Poly Rove DECT systems.
  • Support of a custom key layout for Poly VVX350.
  • The following headsets are now available for new purchase and Device-as-a-Service (DaaS):
    • Jabra Evolve2 65
    • Jabra Evolve2 40 SE
    • Poly Voyager 4310
    • Poly Voyager 4320
    • Poly Voyager Focus 2 (including TAA compliant models)
    • Poly Savi 8410 Office - Mono DECT headset
    • Poly Savi 8420 Office - Binaural DECT headset
    • Poly Savi 8445 Office - DECT headset

Security

  • Improved caller authentication by requiring users to choose from a set of 10 stronger security questions.
  • Account admins can set up a policy to allow users to bypass multi-factor authentication (MFA) on trusted devices for a selected period.
  • Admins can use the Audit Trail to monitor when users or other admins view or download call history or change delivery settings in the Call Log.

Global

  • Dial-Plans and BYOC are now available in the following countries:
    • Monaco
    • Bahamas
  • Added support for calling 311 as a special service number in North America. When 311 is entered, the appropriate number will be auto-dialed based on the origin county or city.
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