Businesses must register their text usage by December 1, 2024, or outbound texts will be blocked.

Access, service, and grow your account from here.

My next steps

Action required

Your credit card on file is about to expire. Update now

Great job!

You're all caught up.

Check back here to make the most of your RingCentral plan.

Are you using the latest version of RingCentral?
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes > RingSense for RingCX

Release Notes

RingSense for RingCX

Stay up to date with the latest features, improvements, and bug fixes for RingSense for RingCX.

Q3 2024

July 2024

Introduced the following features:

Canadian French Transcription: Canadian French calls transcription and ability to provide insights on calls. Setup transcription by updating Organization language setting by following the steps here.

Call Data Export: Export the result of a search that you configured with filters. A CSV with the metadata of the calls is emailed to you. Fin out how to export call data here.

Call Filter Enhancements: Finding interesting calls to review became easier with the two latest improvements: "Scorecard Completed" filter for quick access to evaluated calls and the new 'include/exclude' and 'contain/does not contain' operators for more precise searches. Learn more about filters here.

Usability Improvements: Enhanced Call Replay Synchronization and improved user experience with aligned time tracking:
- Synchronized position of main player and participant timelines
- Easier tracking of call progress across all speakers

August 2024

Introduced the following features:

Customizable Daily Tracker Count Report: This powerful report helps you with:
- Export daily tracker counts for teams or entire organization
- Analyze specific phrases, questions, or topics over time
- Measure impact of training initiatives and market changes

See KB here.

September 2024

Introduced the following features:

Integrations:
- Subscription API: This API empowers customers to leverage RingSense data in systems beyond our standard integrations, enhancing flexibility and expanding use cases across various industries.

Subscribe to real-time data feeds from RingSense
Receive notifications when new data is available
Seamlessly integrate with custom or industry-specific CRMs