Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

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Release Notes > RingSense Quality Management

Release Notes

RingSense Quality Management

Stay up to date with the latest features, improvements, and bug fixes for RingSense Quality Management.

Q2 2025

April 2025

Introduced the following feature:

Australia data residency: New RingSense environment deployed in Australia making it possible for our Australian customers to comply with local data residency regulations.
Multi-manager Support Improvements: The updated Coaching/Manager reviews tab makes it easy to track the review and coaching activity by breaking it into two views - first, organized by the agents that are being coached, and second, by the managers who are doing the coaching.

Scorecard Targeting Filters: Admins can use the scorecard targeting filters to specify which calls AI should evaluate using a scorecard. The first filters to appear in the configuration UI are team and call duration. The list will expand based on customer feedback.

Omnichannel Support: RingSense QM is now processing the transcripts of RingCX Chat, SMS and WhatsApp interactions, in addition to voice and video calls. This makes RingSense a true omnichannel QM solution.

Integrations Updates:

Expanded API to Call Sources: RingSense Subscription API is enhanced to support all call sources beyond just RingEX Phone. We're creating a new permission called "ReadCompanyRingSenseInsights" to replace the current ReadCompanyCallRecording requirement, addressing numerous customer requests to access data from RingCX, RC Video, and other sources.