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Release Notes > AI Quality Management
Release Notes
AI Quality Management
Stay up to date with the latest features, improvements, and bug fixes for AI Quality Management.
Q2 2025
June 2025
Introduced the following features:
- Full Language Support
- LATAM Spanish: RingSense can now process calls in Spanish (LatAm). We transcribe the calls and extract the same insights as we do from calls in English (summaries, trackers, action items, etc.).
- Canadian French: RingSense can now process calls in Canadian French. We transcribe the calls and extract the same insights as we do from calls in English (summaries, trackers, action items, etc.).
- French: RingSense can now process calls in French (EU). We transcribe the calls and extract the same insights as we do from calls
- Customizable Columns in Interactions List: To enhance the usability of the interaction list, we are introducing a customizable column feature, enabling users to configure which scores and additional metadata they want to display in the table. This will provide a more flexible experience tailored to individual business needs while maintaining an intuitive UI for power users.
- Run Coaching Insights Now: RingSense currently generates AI-based development plans monthly. However, this cadence often misaligns with users’ real-world needs. Introducing an ad-hoc generation option with flexible date ranges will address these limitations.
- Allow User to Select Insights for External Sharing: Until now, only the transcript was visible when users share calls externally. Now, users can include some or all insights in the shared version of a call, while being in control of which insights are included.
May 2025
Introduced the following features:
- Data Residency
- Australia: A new RingSense environment deployed in Australia. This makes it possible for our Australian customers to comply with local regulations
- Canadian: A new RingSense environment deployed in Canada. This makes it possible for our Canadian customers to comply with local regulations
April 2025
Introduced the following feature:
- Multi-manager Support Improvements: The updated Coaching/Manager reviews tab makes it easy to track the review and coaching activity by breaking it into two views - first, organized by the agents that are being coached, and second, by the managers who are doing the coaching.
- Scorecard Targeting Filters: Admins can use the scorecard targeting filters to specify which calls AI should evaluate using a scorecard. The first filters to appear in the configuration UI are team and call duration. The list will expand based on customer feedback.
- Omnichannel Support: RingSense QM is now processing the transcripts of RingCX Chat, SMS and WhatsApp interactions, in addition to voice and video calls. This makes RingSense a true omnichannel QM solution.
- Integrations Updates:
- Expanded API to Call Sources: RingSense Subscription API is enhanced to support all call sources beyond just RingEX Phone. We're creating a new permission called "ReadCompanyRingSenseInsights" to replace the current ReadCompanyCallRecording requirement, addressing numerous customer requests to access data from RingCX, RC Video, and other sources.