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Release Notes > RingSense for RingCX
Release Notes

RingSense for RingCX

Stay up to date with the latest features, improvements, and bug fixes for RingSense for RingCX.

Q3 2024

July 2024

Introduced the following features:
  • Canadian French Transcription: Canadian French calls transcription and ability to provide insights on calls. Setup transcription by updating Organization language setting by following the steps here.
Canadian French Transcription
  • Call Data Export: Export the result of a search that you configured with filters. A CSV with the metadata of the calls is emailed to you. Fin out how to export call data here.
Call Data Export
  • Call Filter Enhancements: Finding interesting calls to review became easier with the two latest improvements: "Scorecard Completed" filter for quick access to evaluated calls and the new 'include/exclude' and 'contain/does not contain' operators for more precise searches. Learn more about filters here.
Call Filter Enhancements
  • Usability Improvements: Enhanced Call Replay Synchronization and improved user experience with aligned time tracking: 
    • Synchronized position of main player and participant timelines
    • Easier tracking of call progress across all speakers
Usability Improvements

August 2024

Introduced the following features:
  • Customizable Daily Tracker Count Report:  This powerful report helps you with:
    • Export daily tracker counts for teams or entire organization 
    • Analyze specific phrases, questions, or topics over time
    • Measure impact of training initiatives and market changes

See KB here.

Customizable Daily Tracker Count Report
Customizable Daily Tracker Count Report

September 2024

Introduced the following features:
  • Integrations: 
    • Subscription API: This API empowers customers to leverage RingSense data in systems beyond our standard integrations, enhancing flexibility and expanding use cases across various industries. 
  • Subscribe to real-time data feeds from RingSense
  • Receive notifications when new data is available
  • Seamlessly integrate with custom or industry-specific CRMs

Sign up on the RingCentral Developers portal and read the documentation for RingSense API

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