Are you using the latest version of RingCentral?
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.
Release Notes > RingSense Quality Management > Q1 2025
Release Notes
RingSense Quality Management | Q1 2025
Stay up to date with the latest features, improvements, and bug fixes for RingSense Quality Management.
Q1 2025
March 2025
Introduced the following feature:
- AI Interactive Analytics: Transform your customer satisfaction measurement with AI CSAT - the intelligent solution that analyzes 100% of customer interactions. Get insights into customer satisfaction across every conversation, with detailed breakdowns by agent and team. No more waiting for customers to fill out surveys, low response rates and survey bias.
- Personalized Coaching Insight: Analyze 100% of your team’s calls with personalized coaching insight. Our new personalized coaching tab summarizes areas of strength and opportunity personalized to each agent based on insights distilled from 100% of the calls your team hosted. Personalized coaching insights are delivered to managers/coaches monthly in order to help cut the time needed to prepare for coaching sessions. Learn more about the coaching insight page here. Learn more about the coaching process here.
