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RingCentral Events
Stay up to date with the latest features, improvements, and bug fixes for RingCentral Events.
Release date: July 14, 2025
When creating a new webinar, users will only be able to choose Session with Studio, removing the Stage option. This is the optimal, real-time video format and empowers Speakers to deliver effective presentations without any delays, while allowing attendees to request to jump on screen to share questions live.
Organizers will be able to manage the Content Hub data sync to Marketo using the same app as the Events data sync to Marketo. Users will be able to turn ON/OFF for Content Hub Data sync to Marketo. By default, it will be turned ON.
- If the feature toggle is ON, the hub visitor’s first name, last name and email will be automatically synced to the Marketo Lead Object.
- Users will be able to map the engagement activity with the Marketo Custom Activity fields.
- Users will be able to create a Program mapping with every Content Hub or choose to automatically create a program for every Content Hub. The automatic program mapping will be turned OFF by default but the user can choose to turn it ON.
- If the automatic program mapping toggle is turned ON, then a program will be automatically created whenever a hub receives the first visitor in the folder selected by the user. The channel of the program can also be set by the user on the mapping UI.
- If the user provides a program mapping or turns ON automatic program toggle, then its mandatory to provide the mapping for the Hub title and Hub URL from the Configure mapping modal in the Programs tab.
- For every mapped program (whether automatic or manual), each time a visitor visits the content hub, they will be added as members of the mapped program, and the mapped program member fields will contain the values of hub title and hub URL.
- Users will be able to track hub visits, URL clicked, watched video in Marketo custom activity based on the mapping provided by the user on the Engagement Data tab of the mapping UI. The user needs to create a custom activity in Marketo and then create the following string fields within that custom activity, mapping them according to the specifications below:
- The primary field of the Custom Activity will be automatically mapped with the Hub Name, it will be a read only mapping.
- Hub URL: Map with Hub URL.
- Activity name. Map this with the Activity name field on mapping UI. And below are the possible values of it, that RCE will sync:
- Hub visited
- URL clicked
- Watched video
- URL Clicked: Map with URL Clicked.
- Watched Video name: Map with the similar field
- Video URL: Map with the similar field.
- Time spent watching: Map with similar field
- Total video length: Map with the similar field.
- The user can use the custom activity and the fields in the smart campaign and smart list creation.
- The below UTM information will also be synced to the Lead fields. But the mapping will be same as the Events UTM mapping. And it can done only at the Events tab, and the same will be reflected in the Content Hub tab on mapping UI.
We’ve made it easier for organizers to discover and utilize these post-event features.
- Events -> Recording
- Any tile in the Original Recording tab
- Moved download option from the tile to the Recording Editor.
- Added “Edit & Sharing” CTA, which will navigate the user to the Recording editor (edit and create AI clips)
- Delete will be moved to top right corner three dots.
- Any tile in Clips tab
- Add a Sharing option which will contain below options
- Content Hub
- Publish to replay
- Download
- Delete will be moved to top right corner three dots.
- Any tile in My Uploads tab
- Add a Sharing option which will contain below options
- Content Hub
- Download
- Delete will be moved to top right corner three dots.
- Recordings editor
- Recording editor will have a new “Sharing” option which will contain:
- Content Hub
- Publish to replay
- Download
- Content hub
- When selecting “Content Hub” on any of the prior options, the organizer will be navigated to the Content hub with the below logic
- If there is more than one hub in the org, then hub listing page will open
- If there is just one hub, then the hub will be opened in the edit mode.
- If there is no hub, then the hub listing with empty state will be opened.
- Organizer dashboard
- The top three “ended” events will have the below as separate badges. And the rest of the ended events will have these options present inside the three dots.
- Generate AI Highlights - Takes the user to the Content Library with the event selected.
- Add recordings to Content Hub - Takes the user to the Content hub with the below logic
- If there is more than one hub in the org, then hub listing page will open
- If there is just one hub, then the hub will be opened in the edit mode.
- If there is no hub, then the hub listing with empty state will be opened.
- View Impact - Takes the user to Event->Analytics (Engagement tab)
The Captello integration previously supported only "Whack a Mole" games. With the new change, the Captello App will work for all the Games. Previously installed apps will need to be installed again from the RCE App Marketplace to support the new full experience.
