Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
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Your account contains certain Cisco SPA phones that will reach end-of-life on May 31, 2025, after which software updates, security patches, and support will no longer be available.
Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.
Version 25.2
Release dates: April 28, 2025 - June 4, 2025
Call Handling
Manage group extension members by Role Domain on multi-site accounts for Call Queues, Call Monitoring groups, and Park Locations.
Admin
Restrict users from setting a forwarded company number as their caller ID.
Manage group extension members (Call Queue, Call Monitoring, and Park Locations) by Role Domain on multi-site accounts.
Expanded User Settings Template controls for admins:
Edit users’ departments and publish users’ Contact and Mobile phone numbers.
Update multiple users’ Presence status share details.
Better support for number block requirements in supported countries.
The following individual pages were decommissioned and are available on the main Licenses & Inventory page:
Meetings > Meetings License
Meetings > Large Meetings
Meetings > Webinar
Meetings > Room
Meetings > Room Connector
RingSense
Live Reports
Push To Talk
Paging Only groups now support site assignments:
You can now assign Paging Only groups to specific sites, just like you do with other extensions.
Company admins can create, manage, and reassign Paging Only groups across all sites.
Site admins can manage groups within their Role Domain and assign site-specific members and devices.
Paging Only extensions now follow site-based restrictions, including Role Domain and Cross-Site access management settings.
Site Codes are applied and validated for Paging Only extensions when the Site Codes feature is enabled.
All existing Paging Only groups have been reassigned to the Main Site. Site admins who don’t manage the Main Site may no longer see these groups unless reassigned.
Hardware & Firmware
Admins and end users can now customize the line key layout for Poly VVX 350 phones.
Poly VVX phones are now supported with firmware version 6.4.7.
Jabra Evolve2 65 and 40 SE headsets are now supported and available for purchase.
Single-cell and multi-user support for Poly Rove systems:
Set up a single B1 or B2 base station with up to 10 handsets (Poly Rove 20/30/40).
Separate merchandising of base stations and handsets is also available for new purchases using API functionality.
Security
Account admin can set up a policy to allow users to bypass multi-factor authentication (MFA) on trusted devices for a selected period.