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Release Notes > RingEX Core

Release Notes

RingEX Core

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

Version 25.4

Release dates: October 29, 2025 - December 9, 2025

Customer Engagement Bundle

The new Customer Engagement Bundle and add-on licenses include the following features:

Call Queues Booster:

Position in Queue (PIQ): Provides updates to callers on their current position in the queue.
Estimated Wait Time (EWT): Provides callers with the estimated wait time to connect to a call queue member.
Callback request: Gives callers the option to request a callback from a queue.
Live Reports: Check call queue member availability, track performance, and monitor service levels.
Capacity increases: Increase the maximum number of simultaneous callers allowed and the maximum caller wait time.

Business SMS Booster:

SMS Shared inbox: View and respond to all customer text messages from the same inbox.
Reply templates: Use company-wide approved text messages.

Admin

Purchases initiated from the Licenses & Inventory page in the Admin Portal will now direct you to complete the process in the Billing Admin Portal.
AI Receptionist (AIR) service notification subscriptions can now be set up in the Admin Portal. The current status also appears on the Service Status site.
The Reports menu will be updated to Analytics & Logs in the Admin Portal to better reflect the features within it.
Contact Center Analytics are available under the Analytics & Logs menu.
You can now download the Windows ARM version of the RingCentral app directly from Apps and Resources in the Admin Portal.

Hardware & Firmware

Automatic provisioning and merchandising support for Yealink T73W, T74W, and T85W devices.
Certification and merchandising of Yealink W59R Pro as a handset for the W70B multi-user base station.
Multi-user configuration and merchandising support for Cisco ATA 191 and 192 devices.

Global

International Virtual Numbers (IVNs) can no longer be assigned in India.
Global RingEX Select users in India are now required to provide Legal Data information in the Admin Portal.

Security

Coming soon - Users will receive email alerts after logging in from a new device with geolocation, IP address, and application details. Admin can download a CSV file from the Audit Log to track access activity.