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Release Notes > Highlights

Release Notes

December 2024 Release Highlights

Looking for another product? Explore full release notes here.

RingEX Core

Version 24.4.2 (Release date: December 2 to 11, 2024)

Admin

Call queue and site call handling templates allow admins to create custom rules in bulk for updating incoming call routing during company holidays and special events.

Version 24.4 (Release date: October 30, 2024 to December 11, 2024)

Admin

Admins can now bulk delete unassigned extensions in Service Web.
Admins and end customers (Service Web MyExtension users) now have the ability to set caller ID for all phones or features at once.
Identifies Bring-your-own Devices (BYOD) as “BYOD” instead of “Purchased” devices across different fields in Service Web
Admins can now view Beetexting licenses in their account and can assign these licenses to respective users in Service Web.
Admins can also purchase Beetexting licenses via Service Web, however by default this feature will be turned off, and will be enabled later.

Call Handling

Customers can now set Caller ID Name (CNAM) on a per-number, per-site, or company-wide basis.
Better guidance and tools to help CNAM registration with the Free Caller Registry
Disable the ability for call queue members to change "Accept queue calls" availability status
Ability for Avaya J100 series phone users to change call queue status from the phone
Customers may now configure phone numbers to receive incoming SMS text messages without TCR registration.

Hardware and Firmware

Update to the default behavior for Mitel phones to prevent incoming intercoms/pages from automatically placing an active call on hold on the receiving phone. When there is an active call, the phone treats an incoming intercom call like a normal call and plays the call warning tone.