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Release Notes > Highlights

Release Notes

December 2024 Release Highlights

Looking for another product? Explore full release notes here.

RingCentral web app

Version 24.4.30 (Release date: December 2024)

PCI Pal Integration: This solution provides businesses that collect payments "over the phone" while recording those calls; Agents can initiate a secure payment session from the DT/Web application.

RingCentral web app

Version 24.4.30 (Release date: December 2024)

PCI Pal Integration: This solution provides businesses that collect payments "over the phone" while recording those calls; Agents can initiate a secure payment session from the DT/Web application.

RingEX Core

Version 24.4.2 (Release date: December 2 to 11, 2024)

Admin

Call queue and site call handling templates allow admins to create custom rules in bulk for updating incoming call routing during company holidays and special events.

Version 24.4 (Release date: October 30, 2024 to December 11, 2024)

Admin

Admins can now bulk delete unassigned extensions in Service Web.
Admins and end customers (Service Web MyExtension users) now have the ability to set caller ID for all phones or features at once.
Identifies Bring-your-own Devices (BYOD) as “BYOD” instead of “Purchased” devices across different fields in Service Web
Admins can now view Beetexting licenses in their account and can assign these licenses to respective users in Service Web.
Admins can also purchase Beetexting licenses via Service Web, however by default this feature will be turned off, and will be enabled later.

Call Handling

Customers can now set Caller ID Name (CNAM) on a per-number, per-site, or company-wide basis.
Better guidance and tools to help CNAM registration with the Free Caller Registry
Disable the ability for call queue members to change "Accept queue calls" availability status
Ability for Avaya J100 series phone users to change call queue status from the phone
Customers may now configure phone numbers to receive incoming SMS text messages without TCR registration.

Hardware and Firmware

Update to the default behavior for Mitel phones to prevent incoming intercoms/pages from automatically placing an active call on hold on the receiving phone. When there is an active call, the phone treats an incoming intercom call like a normal call and plays the call warning tone.

RingCentral Events

Release date: December 9, 2024)

AI Clips Editor: Save time from manually doing post-event cutdowns and increase the ROI from your events! Leverage AI to automatically create the best highlights/moments from your event (30s - 3min clips). You can manually review the AI-recommended clips, then easily export them for your social media campaigns.
Sessions 1080p video capture: Default video quality will now be set at 1080p, and will be automatically downgraded if speakers have bad connectivity, cameras do not support 1080p, or when more than 1 speaker is on screen (since the screenspace will be shared).
Replay for Onsite & Attendee App: The Replay/Recordings section is now available for onsite events! Organizers can upload their session recordings and make them available on the RCE Attendee app. Attendees can now watch session replays directly from their mobile device.
Marketo App Integration - Create Registrants
Note: this will be rolled out to all organizers by the end of month.

Organizers that use Marketo forms to register people to their RingCentral Events will now see those registrants pass through to RCE as Registrants, instead of Invitees. Registrants with no RingCentral Events account tied to the email will receive a confirmation email that an account has been created for them (which also includes the details of how to remove that account).
Add metadata in Create Registrant API request: Customers using RCE's external API can now send metadata in the Create Registrant API request. The older endpoint for creating magic links already provides this functionality.