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Release Notes > RingCX

Release Notes

RingCX

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 25.2.20

Release date: May 2025

What’s New

This is the May Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

May Release Notes summary

Features

RingCX Core

New option to keep Early Media in an IVR until there is a live connection. This allows audio content to be transmitted before a call is fully established.
If microphone access is denied in the RingCX agent interface, agents will see a banner notification with instructions to enable it to make and receive calls.
When a user selects dark mode in the RingCentral app, it will automatically be applied to the RingCX agent interface within the RingCentral app.
Adding a country code isn’t required when sending an SMS to local numbers based on the home country set in your account settings.
Agents can post answers to commonly asked questions directly on the business profile page for Google My Business.

Integrations

RingCX for Salesforce integration now includes the adapter settings in the RingCX Admin Salesforce tab, allowing for more streamlined installation and configuration.

Analytics

Increased the number of supported Attributes, Metrics, and Filters within a single report. Reports can now include 50 attributes, 100 metrics, and 30 filters.

Reports

The Custom Lead Data report provides comprehensive visibility into all custom lead fields defined by the customer. It offers a detailed view of lead-specific data, enabling better tracking, segmentation, and analysis tailored to unique business needs.

Metrics and Attributes

Queue Index: Order of the queue where the interaction was placed during the interaction journey, with the first queue being numbered as 1.
Queue Reverse Index: Order of the queue where the interaction was placed during the interaction journey, counted in the reverse order, with the last queue being numbered as 1.
New attributes have been added to track when an interaction and a segment have started and ended, grouped by one minute increments: Started Minute, Interaction Start Minute, Interaction End Minute, Segment Start Minute, and Segment End Minute.