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Release Notes > RingCX

Release Notes

RingCX

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 24.3.3

Release date: September 2024

What’s New

This is the September Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

September Release Notes summary

RingCX

The RingCX agent interface can now be integrated with Freshdesk to effectively handle voice and digital interactions within the Freshdesk CRM while continuing to handle customer interactions via RingCX.
RingCX has expanded its integration APIs for third-party partners to include digital channels for Workforce Engagement Management (WEM) and reporting.
New voice channel PCI Pal integration enables secure, PCI DSS-compliant payment processing for contact center agents.
Ability to export workflows to a local file and quickly re-import to a different RingCX environment. This enables customer and professional services teams to efficiently reuse and transfer complex workflows across environments.
Supervisors can seamlessly manage and change the working state of individual agents directly from the supervisor view.
Supervisor capabilities have been added to all the CRM embedded integrations. This allows visibility into agent states and channel interactions, as well as the ability to start and stop coaching, monitoring, and barge-in for both voice and digital channels.
RingCX agents can now call or transfer a call to any type of RingEX extension from the corporate directory.

Analytics

To support the RingSense integration and track interactions with Auto Summary, Agent Summary and Transcript, RingCX analytics now has the following new metrics:
- Interactions with Auto Summary
- Interactions with Agent Summary
- Interactions with Transcript