Are you using the latest version of RingCentral?
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.
Release Notes > RingSense
Release Notes
RingSense
Stay up to date with the latest features, improvements, and bug fixes for RingSense.
Q2 2025
April 2025
Introduced the following feature:
- Australia data residency: New RingSense environment deployed in Australia making it possible for our Australian customers to comply with local data residency regulations.
- Multi-manager Support Improvements: The updated Coaching/Manager reviews tab makes it easy to track the review and coaching activity by breaking it into two views - first, organized by the agents that are being coached, and second, by the managers who are doing the coaching.
- Scorecard Targeting Filters: Admins can use the scorecard targeting filters to specify which calls AI should evaluate using a scorecard. The first filters to appear in the configuration UI are team and call duration. The list will expand based on customer feedback.
- Integrations Updates:
- Custom Object Mapping in SFDC: Improved integration with SFDC allowing you to seamlessly map call insights to any Salesforce object or custom fields of your choice
- Expanded API to Call Sources: RingSense Subscription API is enhanced to support all call sources beyond just RingEX Phone. We're creating a new permission called "ReadCompanyRingSenseInsights" to replace the current ReadCompanyCallRecording requirement, addressing numerous customer requests to access data from RingCX, RC Video, and other sources.
- Pipedrive Integration: RingSense can now pull data from Pipedrive to provide rich context for every call, and pushes conversation insights back to your Pipedrive records.