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Release Notes > RingSense
Release Notes
RingSense
Stay up to date with the latest features, improvements, and bug fixes for RingSense.
Q2 2025
June 2025
Introduced the following features:
- Full Language Support
- LATAM Spanish: RingSense can now process calls in Spanish (LatAm). We transcribe the calls and extract the same insights as we do from calls in English (summaries, trackers, action items, etc.).
- Canadian French: RingSense can now process calls in Canadian French. We transcribe the calls and extract the same insights as we do from calls in English (summaries, trackers, action items, etc.).
- French: RingSense can now process calls in French (EU). We transcribe the calls and extract the same insights as we do from calls in English (summaries, trackers, action items, etc.).
- Customizable Columns in Interactions List: To enhance the usability of the interaction list, we are introducing a customizable column feature, enabling users to configure which scores and additional metadata they want to display in the table. This will provide a more flexible experience tailored to individual business needs while maintaining an intuitive UI for power users.
- Run Coaching Insights Now: RingSense currently generates AI-based development plans monthly. However, this cadence often misaligns with users’ real-world needs. Introducing an ad-hoc generation option with flexible date ranges will address these limitations.
- Allow User to Select Insights for External Sharing: Until now, only the transcript was visible when users share calls externally. Now, users can include some or all insights in the shared version of a call, while being in control of which insights are included.
- Integrations:
- Custom Object Sync for Salesforce Integrations: Seamlessly map call insights to any Salesforce object or field of your choice.
May 2025
Introduced the following features:
- Data Residency
- Australia: A new RingSense environment deployed in Australia. This makes it possible for our Australian customers to comply with local regulations
- Canadian: A new RingSense environment deployed in Canada. This makes it possible for our Canadian customers to comply with local regulations
April 2025
Introduced the following features:
- Multi-manager Support Improvements: The updated Coaching/Manager reviews tab makes it easy to track the review and coaching activity by breaking it into two views - first, organized by the agents that are being coached, and second, by the managers who are doing the coaching.
- Scorecard Targeting Filters: Admins can use the scorecard targeting filters to specify which calls AI should evaluate using a scorecard. The first filters to appear in the configuration UI are team and call duration. The list will expand based on customer feedback.
- Integrations Updates:
- Expanded API to Call Sources: RingSense Subscription API is enhanced to support all call sources beyond just RingEX Phone. We're creating a new permission called "ReadCompanyRingSenseInsights" to replace the current ReadCompanyCallRecording requirement, addressing numerous customer requests to access data from RingCX, RC Video, and other sources.
- Pipedrive Integration: RingSense can now pull data from Pipedrive to provide rich context for every call, and pushes conversation insights back to your Pipedrive records.