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Release Notes > RingCX for Zendesk
Release Notes

RingCX for Zendesk

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zendesk.

Version 24.4.1

Release date: November 21, 2024

Main feature

  • You can now report issues directly within CRM integrations, enabling automatic log collection for support cases. 
  • Escalate to video is now available for agents to seamlessly convert ongoing digital message threads into a RingCentral Video meeting, enhancing real-time collaboration.

Improvement

  • The user interface for Digital History in CRM integrations has been updated to improve usability and visual consistency.
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