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Home
>
RingEX
> Overview
Desktop & web
RingCentral app reference guide
Last updated on May 18, 2022
RingCentral app overview
Intro to the RingCentral app
Intro to RingCentral Video Pro and Pro+
Migrating from RingCentral Glip Freemium to RingCentral Video Pro
Am I an SMB or Enterprise customer?
Which plan am I using?
Updating the RingCentral app desktop and web
RingCentral app FAQs
Email templates to rollout RingCentral app to management and users
RingCentral App migration email template for Enterprise Admins
Getting started with the RingCentral app
RingCentral app reference guide
RingCentral app reference guide
Downloading and installing the RingCentral desktop app
Downloading and installing the RingCentral desktop app .MSI file on Windows
Deploying .MSI file for the RingCentral desktop app to your company employees
MSI (Windows Installer) package file for the RingCentral app Frequently Asked Questions
Logging in to the RingCentral app desktop and web
Getting started with RingCentral Video Pro and Pro+
Signing up for a RingCentral Video Pro account on desktop and web
Upgrading from RingCentral Video Pro to RingCentral Video Pro+ account
Upgrading RingCentral Video Pro to RingCentral RingEX
Navigating the RingCentral app
Navigating the RingCentral app desktop and web
Navigating the RingCentral Video Pro and Pro+ app desktop and web
Using the Resource Center in the RingCentral desktop app
Canceling your account
Canceling your RingCentral Video Pro and Pro+ account
Welcome Video SMB
The unified RingCentral app is a modern contextual and collaboration-centric app that combines all RingEX features in a single application. This means less toggling between different apps for a streamlined experience.
The main features of this unified app are:
Message
Video
Phone
Interacting with the RingCentral app
Message
: Send and view messages via one-on-one, group, or team conversations.
Video
: Start, schedule, or join online meetings.
Phone
: HUD, phone, and conference calls.
Text
: Send and view text messages.
Fax
: Send and view fax messages.
Contacts
: View, add, and sync contacts from Microsoft or Google.
More
: View hidden tabs.
Workspace
: Manage individual or shared tasks, events, files, and notes.
Analytics
: Navigate to RingEX Analytics Portal (only available for admin).
Customize
: Customize the arrangement of your tabs.
Apps
: Use external applications and services.
Company settings
: Manage your RingEX company settings (only available for admin).
Settings
: Set app preferences.
Resource Center
: Discover, Help, App info and feedback, and What’s new.
Message
On the Message menu, you can:
Communicate with others one-on-one, in a small group, or in a team
Add GIFs and code snippets
Invite and communicate with guest users (users outside of your company) for free
Share links and files
Create and manage tasks for yourself or others
Share important events to keep your team members informed of your activities
Using Message
Navigate to
Message
via the left navigation bar. Here, you can message your co-workers, customers, and partners.
@mentions
: View or respond to messages from someone who’s calling your attention.
Bookmarks
: Contains messages that have been marked to find later.
Show unread
: Control your read and unread conversations.
Favorites
: Allows you to view your favorite conversations in one section.
Direct messages
: Find one-on-one and group conversations.
Teams
: Find your active team conversations.
New folder
: Create a new conversations folder to group relevant conversations together.
Format messages
: Use the rich text editor to access formatting options, such as bold, italic, bulleted list, and more.
Attach file
: Attach a file from your computer or Google Drive.
Emoji
: Select an emoji from the emoji menu by scrolling through or typing keywords into the search bar.
Share a GIF
: Select or search for a GIF you want to share.
New task
: Create a new task.
New event
: Create a new event.
New note
: Create a new note.
New code snippet
: Create a new code snippet.
Hover over a message to see these options at the top right corner of the message:
Quote
: Quote a message and reply to inform others of which comment you’re responding to.
Forward
: Forward a message to another user or team.
Pin/Unpin
: Save an important message for yourself and your team.
More
: Click to use
Bookmark/Remove bookmark
,
New task
, or
Delete post
options.
Reply to task
: Click to open the task’s window and reply to the task.
Edit post
: Edit a message you sent.
Video
On the Video menu, you can:
Start, schedule, or join online meetings directly in the app
Host and join video meetings in HD quality from your computer or mobile device
Easily switch between your desktop and mobile device while in a meeting
Join audio through your computer or by dialing in using domestic and global numbers
Share your screen, record, and chat with other meeting attendees during a meeting
Share meetings with other attendees
Playback meetings
Integrate your Microsoft or Google calendar to join and manage meetings scheduled in your calendar
Using Video
Navigate to
Video
via the left navigation bar. Here, you can start, schedule, and join meetings as well as view meeting recordings.
You can do the following in a RingCentral Video meeting:
Mute/unmute microphone
Turn on/turn off camera
Share screen
Invite participants
Show/hide participants
Chat with other participants
Raise your hand
Record the meeting
Open Breakout rooms
Change settings, send feedback, and more
Leave/end meeting
Film strip view
Active speaker view
Gallery view
Full screen/Back to window mode
You can also switch your RingCentral Video meeting between the desktop and mobile apps.
For more information, visit
Switching a RingCentral Video meeting between the RingCentral desktop and mobile app
.
Phone
On the Phone menu, you can:
Make or receive calls at any time locally or globally with service in over 100 countries
Use your carrier minutes, WiFi, or cellular data without dropping a call
Protect your data via RingCentral’s encrypted and redundant data networks
Review call logs, including missed calls, call recordings, and voicemails
Perform call controls such as call flip, call switch, call transfer, and call park
Using Phone
Navigate to
Phone
via the left navigation bar. Here, you can manage Heads-up display (HUD), calls, voicemails, and conference calls.
Making a call
There are several ways you can make a call in the RingCentral app.
Selecting the
Dialpad
icon at the top right
Hovering over an entry in the
Call History
section and selecting the
Phone
button at the far right
Clicking the
Call
phone icon anywhere within the app
Placing a call via the
Recent calls
clock icon in the dialpad
Making a call using the dialpad
Click the
Dialpad
icon at the top right.
Enter the name or number of the person you’d like to call.
Leave the default outbound caller ID or select a new number in the
Call from
dropdown list.
Click the call button to start the call.
Voicemail options
Play
: Listen to the voicemail.
Show
transcript
: Show the transcript of the voicemail (if available).
Phone
: Call back the user.
Text
: Send a text message.
Delete
: Delete the voicemail.
More
: Use
Add contact, Mark as read/unread, Download,
or
Block/Unblock number
options.
Incoming call controls
Ignore
: Let the call ring until the caller hangs up or goes to voicemail.
More
: Use
Forward
or
Reply
options.
To voicemail
: Send the call to voicemail.
Answer
: Answer the call.
Active call controls
Mute/Unmute
: Mute or unmute your audio.
Keypad
: Use the keypad.
Audio
: Configure microphone source, speaker source, and volume.
Add
: Add a new call.
Video
: Switch a voice call with a RingCentral user to a video call or share screen.
More
: Use the
Hold, Transfer, Record, Park,
or
Flip
options.
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