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Release Notes > RingCX for Zendesk > November 2024

Release Notes

RingCX for Zendesk | November 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zendesk.

Version 24.4.1

Release date: November 21, 2024

Main feature

You can now report issues directly within CRM integrations, enabling automatic log collection for support cases.
Escalate to video is now available for agents to seamlessly convert ongoing digital message threads into a RingCentral Video meeting, enhancing real-time collaboration.

Improvement

The user interface for Digital History in CRM integrations has been updated to improve usability and visual consistency.