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Release Notes
> RingCX for ServiceNow
Release Notes
RingCX for ServiceNow
Stay up to date with the latest features, improvements, and bug fixes for RingCX for ServiceNow.
Version 24.2.3 GA
Release date
: June 15, 2024
Main feature
Support inbound voice and manual outbound (including click-to-dial) with scripts
Support call-back and three outbound dialers (preview, predictive, progressive)
Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels
Support Contact matching/ searching/ linking to existing ServiceNow records
Log the ended voice and digital to ServiceNow as Interactions
Localization for RingCX for ServiceNow
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August 2024
June 2024
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