Need help with SMS Registration?
Our SMS support team can help you register or understand carrier requirements. ask the community, or call 1-888-898-4591 (Opt 3).

Update your RingCentral app to get the latest in features, security, and call quality.
Get early notifications for all upcoming desktop app releases by subscribing to our mailing list.

Release Notes > RingCX for Salesforce > November 2024

Release Notes

RingCX for Salesforce | November 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Salesforce.

Version 24.4.1

Release date: November 14, 2024

Main feature

You can now report issues directly within CRM integrations, enabling automatic log collection for support cases.
Escalate to video is now available for agents to seamlessly convert ongoing digital message threads into a RingCentral Video meeting, enhancing real-time collaboration.

Improvement

The user interface for Digital History in CRM integrations has been updated to improve usability and visual consistency.

Bug fixes

The issue of the second iframe displaying an empty script has been resolved.