Need help with SMS Registration?
Our SMS support team can help you register or understand carrier requirements.
ask the community, or call
1-888-898-4591 (Opt 3).
Stay up to date with the latest features, improvements, and bug fixes for RingCX for Netsuite.
Version 25.3.20
Release date: August 2025
Agents can now click to initiate SMS conversations directly from any phone number field within a contact or lead record. This feature streamlines outreach, improves agent efficiency, and intelligently adapts to the native UI for a seamless experience.
Version 25.2.10
Release date: April 2025
RingCX CRM integrations now include a Need help button that directs users to the RingCX support site.
Version 25.1.20
Release date: February 2025
Agents can now handle both voice and digital interactions within NetSuite, staying in their CRM while managing customer interactions through RingCX.
This integration embeds the RingCX omnichannel agent UI into the NetSuite environment, offering:
Seamless record matching and linking
Screen pops for relevant customer data
Data memorialization within the CRM
Agents can now search the corporate directory by name or number to find and call contacts.
Dialers now accept alphanumeric input for contact searches.