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Release Notes > RingCX for HubSpot

Release Notes

RingCX for HubSpot

Stay up to date with the latest features, improvements, and bug fixes for RingCX for HubSpot.

Version 26.3.10

Release date: August 2026

What’s new

HubSpot and Salesforce widgets are now available in the RingCentral app (in Beta testing for selected customers).
Admins can set up which fields appear in the app widgets (in Beta testing for selected customers).
The HubSpot marketplace now collects ratings and reviews for the RingCentral for HubSpot app from customers on User Pilot.

Improvements

Refreshed the Activity Sync user interface.
Internal calls now match contacts using the exact extension number.
Updated the contact name format used when creating contacts from unknown SMS numbers.

Bug fixes

Fixed an issue where Click-to-dial triggered a double-dial event
Fixed an issue where inbound and outbound calls on main number calls were misclassified.

Version 26.2.20

Release date: May 2026

RingCX for HubSpot now offers an expanded AI Agent Assist Suite with real-time transcripts, compliance checklists, and live AI coaching during calls.
RingCX CRM integrations now include Intelligent Interaction Preview, letting agents review customer history and scripts before accepting or rejecting incoming interactions.

Version 26.1.20

Release date: February 2026

Agents can now view real-time queue metrics, such as Estimated Wait Time and agent availability, before transferring calls.

Version 26.1.10

Release date: January 2026

Disposition categories are now available, so agents can view and select detailed category tags directly within the disposition panel to accurately classify interactions.
The adaptor now displays the Queue Name for inbound and outbound interactions directly in the interface.