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Release Notes > RingCX > Upcoming

Release Notes

RingCX | Upcoming

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 25.3.30 (UPCOMING RELEASE)

Release date: September 2025 (September 15 - October 17, 2025)

What’s New

This is the September Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

September Release Notes summary

Features

RCX Core

The caller ID displayed on calls between RingCX and RingEX now includes the following updates:
- The correct caller name and extension are displayed.
- The original caller ID is preserved during transfers and forwards, including CCRNs.
- RingEX user-selected caller ID settings are preserved.
- The caller ID is maintained on both blind and warm transfers.
Admins can now link categories to specific dispositions, enabling agents to view, add, or remove relevant categories at interaction wrap-up.
RingCX now has a unified role-based permissions system for agent roles for both legacy and digital features. This allows you to assign multiple roles per agent and streamlines administrative control.
You can include multiple “or” or “and” values in a single campaign criteria statement, simplifying complex dial plan setup and improving UI visibility.

Integrations

The RingCX for Salesforce integration now automatically syncs Salesforce Do Not Call (DNC) contacts to RingCX, preventing calls to numbers marked as DNC. This ensures compliance and honors customer preferences.