Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
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Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
VERSION 25.01.21
Release date: January 21, 2025
Added filters to filter by text keywords, teams, and roles to inboxes in Admin.
VERSION 25.01.17
Release date: January 17, 2025
Deprecated BCC email attribute in the Rules engine.
VERSION 25.01.16
Release date: January 16, 2025
Added new AI Summary events to Webhooks in Admin. This allows real-time sending of generated summaries to another platform.
Added the ability to use HTML links in the Text field in pre-chat forms.
VERSION 25.01.15
Release date: January 15, 2025
Added a new Action column to Rules Engine listing.
Added account setting to display seconds in timestamps on messages.
Released the Spam search keyword to identify spam emails when spam threshold is enabled.
Improved date format and color for messages.
VERSION 25.01.13
Release date: January 13, 2025
Improved date color in messages and removed relative dates except for today. This shows full dates on all messages except the ones of the same day.
VERSION 25.01.09
Release date: January 9, 2025
Added support of draft messages for email.
Added numerous keyboard navigation improvements for WCAG compliance including tab navigation, visual focus indication, and browsing threads with up/down arrow keys.
VERSION 25.01.08
Release date: January 8, 2025
Added ability to prefill the pre-chat form when an Identity is known. This saves time for the customer to avoid filling fields that are already stored in their customer record.
VERSION 25.01.07
Release date: January 7, 2025
Added the ability to discard new and existing email drafts.