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Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

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Release Notes > Engage Digital > February 2025

Release Notes

RingCentral Engage Digital | February 2025

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 25.02.25

Release date: February 25, 2025

Added the ability to lock a thread for Microsoft Teams.
Added support for integer and float custom fields in pre-chat forms.
Added an account setting to display the recipient in the thread list instead of agent for outbound conversations (Beta).
Improve the sender name behavior for forwarded email.

VERSION 25.02.24

Release date: February 24, 2025

Migrated to X/Twitter API v2 for media upload.

VERSION 25.02.17

Release date: February 17, 2025

Added filtering to select or ignore channels for AI Summaries in Account Settings. This allows you to generate summaries only for certain channels.
Added support for a multiple choice custom field in pre-chat forms.
Added support for email notifications on agent-initiated messages for Engage Messaging.

VERSION 25.02.13

Release date: February 13, 2025

Added a channel setting to update an existing identity group information with data from Engage Messaging and Channel SDK.
Improved audit log to show when agent presence status has been updated by supervisor or agent.

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