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Release Notes > Engage Digital
Release Notes

RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 24.12.30

Release date: December 30, 2024

  • Added keyboard accessibility improvement for inbox mode
  • Added new design, additional fields and style builder to pre-chat forms for Engage Messaging (Beta)
VERSION 24.12.26

Release date: December 26, 2024

  • Added emoji support for Microsoft Teams (Beta)
VERSION 24.12.24
Release date: December 24, 2024
  • Added quote support for Microsoft Teams (Beta)
VERSION 24.12.23
Release date: December 23, 2024
  • Introduced a new design for audio and video playback, including support for variable playback speeds.
VERSION 24.12.20
Release date: December 20, 2024
  • Allowed the task sidebar tabs to stay visible when scrolling down in Routing mode
VERSION 24.12.18
Release date: December 18, 2024
  • Added a retry mechanism for intent detection errors for Google Dialogflow integration
  • Added attachment support for Microsoft Teams (Beta)
  • Added additional identity fields to help finding the right identity in the compose dialog for Engage Messaging
VERSION 24.12.17
Release date: December 17, 2024
  • Allowed to show the original full-scale image in the new image gallery for Khoros channel
  • Released "Survey Usage" report in Analytics
VERSION 24.12.12
Release date: December 12, 2024
  • Added draft status for emails (Beta)
VERSION 24.12.10
Release date: December 10, 2024
  • Improve load time of Admin Categories page when a lot of categories exist
VERSION 24.12.09
Release date: December 9, 2024
  • Allowed to edit webhooks belonging to Virtual Agents
  • Released Voice messages for Agents
  • Added text search and filtering to the Rules engine in Admin
  • Released the new Image gallery for Agents to browse message images in a separate dialog
VERSION 24.12.05
Release date: December 5, 2024
  • Released "Hide/show identity details" in routing mode feature for Agents
VERSION 24.12.03
Release date: December 3, 2024
  • Removed action buttons in Users section in Admin when multiple users are selected to enforce the correct use of the Bulk actions button
VERSION 24.12.02
Release date: December 2, 2024
  • Added a filter to identify Spam messages in inbox queries and search for Email channel
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