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Stay up to date with the latest features, improvements, and bug fixes for RingCentral desktop and web app.
Version 24.2.30
Release date: June 2024
Accessibility improvements: Improve button/menu focuses, text labels, tooltip content, screen reader description, and large text truncation to make our desktop/web and mobile apps more accessible.
Call mirroring (limited release): New Phone tab layout - Dialpad as subtab with quick contacts, embedded call window, full view display of HUD.
Enhanced Phone AI features (limited release): Key enhancements include the following:
Closed captioning, Live transcriptions
Separating Call Recording from Live Transcript/Smart Notes
AI notes (select Beta customers only)
Improved visual representation of post-call AI notes
Bridge call appearance: Shared line experience compatible across soft clients (desktop and mobile app). Allows users to call on behalf, pick up on behalf, and barge in on calls within the delegated line group.
Closed Caption and Live Transcription enabled for all tiers: Live Transcription and Closed Captions are now available for all RingCentral Brand users.
Filter calls with AI Notes: Allows the user to filter the calls with AI Notes so they can quickly see all their calls with notes.
Increased width of AI Notes in Call History: Increased width of the AI notes section to make it easy to read notes.
Network Quality and Network Type Graph (QoS Analytics): The NQI and Network Type Graph help determine if the degradation of quality happened due to a bad network or frequent switches between network types (e.g., Poor wifi signal, poor cellular reception, or connection issues during network switch).
Phone Number Masking and Hide Location Data Controls (QoS Analytics): Provides users the ability to hide phone numbers and any locations for QoS, Business Analytics, Performance Reports, Rooms & Devices.