Stay up to date with the latest features, improvements, and bug fixes for RingCentral desktop and web app.
Version 24.2.20
Release date: May 2024
Improvement for DND related "No ring" issues: To help users understand the missed calls caused by app and device OS DND status. It is especially easy for users to set a mobile device in the DND mode and forget this will also affect answer behavior on the RingCentral app.
What’s new announcement banner: Announcement banner replacing What's New carousel
Improve discovery of Help: Improved discovery of Help menu items in profile
BA Answered Elsewhere: This feature supports “Answered Elsewhere” in Business Analytics. When someone answers an incoming call simultaneously ringing multiple endpoints and coworkers, others see ‘Answered Elsewhere.’
On-demand generation on AI notes during call: On-demand generation of AI notes during the call and notes available during call recap
Separate Live Transcription from Recording: Separate the Live Transcription from Call Recording feature
AI summaries: Get a summary recap of your unread messages to catch up quickly; summarize long messages to save reading time
Message Threading/Replies: Threading allows for more organized discussions around single conversations.
Replies to threads move down within the stream, allowing users to catch up quickly
Users can also view threads within the drawer, offering a singular view of their side conversations
Audio/Video Messaging:
Audio Messaging: Optimized for speed, sending an Audio Message allows for more engaging and expressive conversation.
Video Messaging: Easy to use and familiar with video recording controls; Ability to multi-task
Language settings in the desktop app: Users can now choose the display language for the desktop application. This feature is also natively supported by iOS/Android.
Assign ringtones to contacts: Instantly differentiate your calls by setting unique ringtones for your contacts.
Optimize screen real estate with the drill-down experience
Streamlined search functionality and efficient assign ringtones workflow
Audio tone for warm transferred calls: Audio prompt (beep) triggered upon successful completion of a warm transfer to notify parties that transfer has occurred
Allow in-app role assignment to the user: Customer admins gain new capabilities in the RingCentral app > Company settings > User management > Manage users and licenses:
Choose the role of the user when adding a new user;
Change the role of the existing user;
Find users on account by their roles
Search and download of Transcription (Notes users): Enable users to search and download live transcription persisted after the call
AI writer: Users can now use AI writer for the following: