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Release Notes > Highlights > July 2024

Release Notes

July 2024 Release Highlights

Looking for another product? Explore full release notes here.

RingEX Core

Version 24.2.4 (Release date: June 27 to July 17, 2024)

Call Answered Elsewhere: When someone answers an incoming call that is simultaneously ringing multiple endpoints and coworkers, other persons see ‘Answered Elsewhere’.

RingCentral app

Version 24.3.10, desktop, web, and mobile (Release date: July 2024)

Closed Captions improvements: Enhanced the Closed Captions UI display to improve user experience.
Disable audio prompt for Notes & Transcription (Closed Beta): Introducing a toggle in service web to allow IT Admins to disable audio prompts for Notes & Transcription.
Notes toggle on phone dialpad (Closed Beta): We are introducing a toggle on the Phone dialer to allow users to automatically start notes as soon as they get into a call.

RingCentral Rooms

Version 24.3.10, Android/Windows (Release date: July 16, 2024)

Changes to scheduler 15 min before a meeting: When the next meeting is within 15 minutes, the scheduler screen will turn orange and instant booking options won't be available.

RingCentral Events

Release date: July 3, 2024

Country field and updated form fields: You can now add a country field into your registration form for any event. The country field is a dropdown of all countries in the world, in which a registrant can select from when they are registering for your event. In addition, we have added section headers and descriptions for all form fields, including improved usability and naming to reflect industry standards.
Domain restriction: You can now set up permit/block lists for your events by entering a set of comma-separated domains in the new Settings section under the Landing Page tab of your dashboard. If a domain is blocked, a user who tries to register with that domain will be told the event is restricted. If a domain is permitted, it will restrict your event to only allowing users with that domain to be able to register.
Registration dashboard improvements: We’ve made various enhancements to simplify and improve the registration experience for organizers. These include the following:
- Event Overview changes: We have standardized the look and feel of the Event Overview page and updated the quick set-up checklists to match the event type that you have selected.
Navigation and settings changes:
- Landing Page: Includes a new Settings section that houses all settings (with a new look and feel) from the previous Additional Settings tab that has now been removed.
- Registration Form: Same as before
- Tickets: Same as before
- Registrants: Moved from the previous People tab (which has now been removed).
- Magic Link Invites: Moved from the previous People tab (which has now been removed).
Automatic syncing of speakers, sponsors, expo booths, schedules: Instead of editing on your registration pages directly, these will now be managed in the respective tabs of the organizer dashboard and any changes will automatically sync to your registration pages.
Reorder speakers, sponsors, expo booths: Set a priority number to determine the order your items display on your registration pages.
Assign sponsor tiers: Assign tiers to sponsors in the Sponsors tab directly instead of your respective registration pages.
Update Custom Form Field Answers (via CSV Upload): Event organizers can now enjoy the flexibility and efficiency of updating all their custom form field answers in bulk. This powerful addition streamlines event management and ensures your data is always up-to-date. Please note that basic attendee information (first-last name, email and Ticket type) will not be updated in bulk with CSV uploads.

Engagement

Mode selection on Attendee App (Hybrid Tickets): Upon entering the related event in the Attendee App for the first time, you'll be asked to specify your attendance type: In-Person or Virtually. Based on your selection, the app will adapt to provide the most relevant features for you.
- In-Person Attendees: No more live streaming clutter. You'll have all the event details at your fingertips without the streaming distraction.
- Virtual Attendees: Enjoy uninterrupted live streaming alongside all the interactive features. All other session features like Session description, Speakers Chat, Q&A, Polls will be still available for In-person attendees, same as for Virtual attendees.
Attendee Engagement score: The Attendee Engagement Score is an easy way to identify the most engaged attendees during your event. The Engagement Score is a proprietary formula calculated from 20+ data points, and allows for comparison inside an event. The maximum score is 100 and the minimum score is 0 (for no-show registrants).
Attendee confetti: Attendees will be able to send confetti when watching Sessions. These can be turned off in Moderated Sessions, if the Moderators and Admins prefer not to use them. Confetti reactions are considered attendee engagement and will be tracked and made available to customers in the existing and future analytics that track engagement.

RingCX Core

Version 24.3.1 (Release date: July 2024)

RingCX

IVR Designer and Studio are being renamed to Workflow Designer and Studio to allow for more comprehensive integrations throughout the call lifecycle. In addition to the name change, we now have new workflow triggers available in Workflow Studio for when an agent connects or disconnects from a call, and when a disposition is submitted.
In order to receive relevant information and meet a customer’s needs more efficiently, RingCX now includes a pre-chat form in RingCX messaging. Visitors are prompted to fill out a form asking for contact details, the reason for contacting, or other relevant information.
Agents can now respond to customers using voice messages on supported channels such as WhatsApp, Instagram, and Facebook Messenger.
Agents can send outbound messages through end-user applications connected to RingCX using digital channel SDK.

Analytics

Additional RingCX Analytics language support for:
- English (GB)
- French (Canadian)
- Spanish (LATAM)
New agent reporting compliance for India-based RingCX agents.
Extended data visualizations with the following new chart types:
- Funnel: Illustrates customer journeys and identify bottlenecks
- Pyramid: Illustrates hierarchical structures and the relative proportions of various values
- Dependency Wheel: Displays relationships between multiple variables
- Sankey: Displays call flows from one category/node to another and highlight trends and resource optimization
- Waterfall: Shows the cumulative effect of positive/negative changes on a final value
Customers can now download interaction summaries and transcripts through historical reporting.
New analytics are available to cover Overflow Queue and Q2Q deflection-related call flows in historical reporting. This includes mprovements on handling Abandoned interactions and scenarios when the agent is not assigned to a queue.
RingCX Analytics includes the following new geography-based reports:
- Inbound Interactions Geo Distribution (Inbound Overview dashboard)
- Outbound Interactions Geo Distribution (Outbound Performance dashboard)
New Pending Disposition Report includes:
- Avg Pending Disposition Time metric
- Pending Disposition Time per Agent report (average time an agent spent in any state after a completed interaction before submitting interaction disposition)
To extend custom fields support by adding agent scripting, RingCX Analytics has the new Agent Script Detail report to provide customers with agent scripting insights.

RingCX for Dynamics

Version 24.2.3 (Release date: July 5, 2024)

Main feature

Able to prompt matched records from campaign list

Improvement

Optimize the script display in campaigns

Bug fixes

Performance enhancement to logging records

RingCX for HubSpot

Version 24.2.3 (Release date: July 5, 2024)

Support inbound voice and manual outbound (including click-to-dial) with scripts
Support call-back and three outbound dialers (preview, predictive, progressive)
Support inbound digital in My messages including SMS/ email/ web chat/ Facebook/ Twitter /Instagram/ WhatsApp channels
Support Contact matching/ searching/ linking to existing HubSpot records
Log the ended voice and digital, including AI summary to HubSpot as call logs or notes/ communications
Localization for RingCX for HubSpot

RingCX for Salesforce

Version 24.2.3, Salesforce version number 1.10 (Release date: July 5, 2024)

Improvements

Change the "X matches" label from blue to gray when the Name or Related to fields is clicked
Optimize the script page in the outbound Campaign
Improve the responsiveness of the agent script

Bug fixes

Fix some known bugs in the script and 2nd iframe

RingCX for Zendesk

Version 24.2.3 (ZD 24.2.3 - 54) (Release date: July 5, 2024)

Improvement

Change the "X matches" label from blue to gray when the Ticket is clicked

RingSense for RingCX

Q3 2024 (Release date: July 2024)

Introduced the following features:

Canadian French Transcription: Canadian French calls transcription and ability to provide insights on calls. Setup transcription by updating Organization language setting by following the steps here.
Call Data Export: Export the result of a search that you configured with filters. A CSV with the metadata of the calls is emailed to you. Find out how to export call data here.
Call Filter Enhancements: Finding interesting calls to review became easier with the two latest improvements: "Scorecard Completed" filter for quick access to evaluated calls and the new 'include/exclude' and 'contain/does not contain' operators for more precise searches. Learn more about filters here.
Usability Improvements: Enhanced Call Replay Synchronization and improved user experience with aligned time tracking:
- Synchronized position of main player and participant timelines
- Easier tracking of call progress across all speakers

RingSense for Sales

Q3 2024 (Release date: July 2024)

Automatic Scorecards: Realize significant time savings using our AI-powered scorecards that automatically fill out scorecard questions based on what was discussed in the call. Managers may override the scores at any time as required. If you are an Admin, you can enable it by selecting Call Types under Admin Setting > Organization. Then, assign the right Call Categories to relevant scorecards under Admin Setting > Scorecard. Refer to support document for more information on setting up scorecards here.
AI Generated Email: Be a more effective meeting host with our new AI generated follow-up email feature. After each meeting, RingSense automatically generates a concise email draft capturing key points and action items. This feature helps you:
- Save valuable time on post-meeting communication
- Ensure critical details and decisions are documented
- Maintain consistent, professional follow-up practices

Refer to support document for more information here.

Canadian French Transcription: Canadian French calls transcription and ability to provide insights on calls. Setup transcription by updating Organization language setting by following the steps here.
Call Data Export: Export the result of a search that you configured with filters. A CSV with the metadata of the calls is emailed to you. Find out how to export call data here.
Call Filter Enhancements: Finding interesting calls to review became easier with the two latest improvements: "Scorecard Completed" filter for quick access to evaluated calls and the new 'include/exclude' and 'contain/does not contain' operators for more precise searches. Learn more about filters here.
Usability Improvements: Enhanced Call Replay Synchronization and improved user experience with aligned time tracking:
- Synchronized position of main player and participant timelines
- Easier tracking of call progress across all speakers
Integrations: Read CRM integration from PC recruiters to RingSense