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Release Notes > Engage Voice

Release Notes

RingCentral Engage Voice

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Voice.

Publish Date: June 2023

What’s New

This is the June Release Notes summary. We may provide updates on features and enhancements for Engage Voice products as we get closer to the rollout date.

RingCentral may update these Release Notes to document additional resolved and known issues.

June Release Notes summary

Engage Agent Supervisor pages now include filters and a text search field that make it easier for you to view, sort, and manage your agents, channels, and interactions.
Engage now supports Google’s WebHID feature, so agents can use the hardware buttons on their headsets to control such Engage features as mute, answer, and hang up.
Agents’ listed time zones will now reflect their actual time zones, rather than their browsers’ default settings. As well, Engage's time zone and date zone selectors have been updated to allow for greater accuracy, and will be displayed in the agents’ chosen languages.

RCO Regional Settings for Agent

Call History

Callbacks

The time zone selector has been changed to show an extensive list of all international time zones supported by RingCentral.

The date and time selector has been updated to display the date and time in the formats that agents have selected in their RingCentral Office Regional settings.