Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
VERSION 24.11.29
Release date: November 29, 2024
Added a copy button to insert the default value for Postmark e-mail address in Email channel settings
Disabled "time between messages" when related option is disabled in Channel settings
VERSION 24.11.28
Release date: November 28, 2024
Allowed to download all attachments even if several identical filenames
VERSION 24.11.25
Release date: November 25, 2024
Adapted the column separator in the import template of Identities import to match the account's language setting
VERSION 24.11.22
Release date: November 22, 2024
Released synchronization error display via a visual indicator in thread list and a new "content_sync_error" in inbox queries and search to identify unsent messages
VERSION 24.11.21
Release date: November 21, 2024
Added a thread parameter for API to block text input to improve chatbot flow for Engage Messaging (Web, Android, iOS)
VERSION 24.11.19
Release date: November 19, 2024
Added links between threads when a sub-thread is created for X/Twitter when replying with another identity
VERSION 24.11.14
Release date: November 14, 2024
Released "X/Twitter rate limit alert" in Alert notifications in Admin to warn administrators when sending quota limits are exceeded
Released the new Emoji widget feature for all users
VERSION 24.11.13
Release date: November 13, 2024
Added "Hide message content in typing indicator" in Admin Security to hide the visitor content before it is sent to Engage Messaging
VERSION 24.11.12
Release date: November 12, 2024
Reintroduced the "Export chat graphics" button in Analytics
VERSION 24.11.08
Release date: November 8, 2024
Allowed to send a message containing just the agent's signature
Reintroduced realtime synchronization for X/Twitter direct messages
VERSION 24.11.07
Release date: November 7, 2024
Added configurable column separator option to manual and automated exports
VERSION 24.11.06
Release date: November 6, 2024
Added hyperlink support on iOS 18 for Engage Messaging for iOS