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Home > RingSense > Explore

Frequently asked questions

What is RingSense?

How do I purchase a RingSense license?

How do I use AI for call notes and transcriptions?

How do I manage users and teams?

How do I navigate the call details page?

How do I create and manage a scorecard?

RingSense

Admins

Getting started

Intro to RingSense

Getting started with RingSense

Purchasing RingSense licenses

Signing in to RingSense and switching roles

Setting up and managing

Intro to Scorecards

Changing the language

Managing RingSense licenses

Managing users and teams

Managing organization settings

Creating and managing scorecards

Creating and managing trackers

Using the Deals page

Managing notification settings

Setting up integrations

Managing data retention for your RingSense account

Tracking and reporting

Intro to Trackers

Trackers insights

Using reports

Downloading call data

Managers

Getting started

Intro to RingSense

Signing in to RingSense and switching roles

Setting up and managing

Using the Deals page

Managing notification settings

Coaching and feedback

Intro to coaching

Providing feedback on a call

Managing calls

Navigating the Calls page

Navigating the Call details page

Searching for and filtering calls

Sharing your calls

Using AI follow-up emails

Tracking and reporting

Intro to Trackers

Trackers insights

Using reports

Using the library

Adding a call to your library

Using the library

Agents

Getting started

Intro to RingSense

Signing in to RingSense and switching roles

Setting up and managing

Using the Deals page

Managing notification settings

Coaching and feedback

Requesting feedback on a call

Managing calls

Navigating the Calls page

Navigating the Call details page

Searching for and filtering calls

Setting up and managing saved filter notifications

Sharing your calls

Using AI follow-up emails

Using the library

Adding a call to your library

Using the library

RingSense for RingCX

Admins

Getting started

Intro to RingSense for RingCX

Getting started with RingSense for RingCX

Signing in to RingSense for RingCX and switching roles

Turning on RingSense for RingCX

Managing notification settings in RingSense for RingCX

Intro to Trackers

Setting up and managing RingSense for RingCX

Managing users and teams

Managing organization settings

Intro to Scorecards in RingSense

Creating and managing scorecards

Creating and managing trackers

Tracking and reporting

Intro to Trackers

Trackers insights

Using reports

Downloading call data

Supervisors

Getting started

Intro to RingSense for RingCX

Signing in to RingSense for RingCX and switching roles

Managing notification settings in RingSense for RingCX

Intro to Trackers

Managing calls

Navigating the Calls page

Navigating the Call Details page

Searching for and filtering calls

Setting up and managing saved filter notifications

Sharing calls

Coaching and feedback

Intro to coaching in RingSense for RingCX

Intro to scorecards in RingSense for RingCX

Providing feedback on a call

Using and managing My review list

Setting up My review list

Using the library

Adding a call to your library

Using the library

Tracking and reporting

Intro to Trackers

Trackers insights

Using reports

Agents

Getting started

Intro to RingSense for RingCX

Signing in to RingSense for RingCX and switching roles

Managing notification settings

Intro to Trackers

Managing calls

Navigating the Calls page

Navigating the Call Details page

Requesting feedback on a call

Searching for and filtering calls

Setting up and managing saved filter notifications

Sharing calls

Tracking and reporting

Intro to Trackers

Trackers insights

Using the library

Adding a call to your library

Using the library

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