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Release Notes > RingSense Quality Management > Q4 2024
Release Notes
RingSense Quality Management | Q4 2024
Stay up to date with the latest features, improvements, and bug fixes for RingSense Quality Management.
Q4 2024
December 2024
Introduced the following feature:
- Automated Scorecards - Summary: View concise explanations for why the AI answered Yes or No on scorecard questions, enabling faster review without call playback
- Multi-manager Support
- Allow users to have more than one manager that can review calls, provide feedback, fill out scorecards, etc.
- Show author of who performed a certain task
- Fix the number roll ups under Coaching → Team performance grid
- Custom Call Type Definition: Admins can now request to define custom call types for their organization, moving beyond the standard call type library to match their unique business needs.
- Support for calls in German: Calls in German are now fully processed with transcriptions and insights displayed in German, enabling native language analysis.
- Integrations Setup Usability Improvements: Improved UI and user experience for admins to configure and setup integrations in RingSense.
- EU Data Residency: New RingSense environment deployed in Germany, enabling regional data processing and storage.