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Release Notes > Engage Voice > August 2021

Release Notes

RingCentral Engage Voice | August 2021

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Voice.

VERSION 21.3.3

Release Date: 9/17/2021

What's New

These are the 21.3.3 September Release Notes. We may provide updates on features and enhancements for Engage Voice products as we get closer to the roll out date.

RingCentral may update these Release Notes to document additional resolved and known issues.

This is the 21.3.3 September Release Note.

The following features are being released as part of the 21.3.3 September Release.

Agent Transfer Options: Disable Direct transfer to Agent’s Voicemail
Engineering Improvements: The 21.3.3 Sep Release includes various improvements, including bug fixes and performance of Engage Voice software.

Reminder: RingCentral Office Integration with Engage Voice Platform is available for all customers.

All customers are encouraged to start creating a RingCentral Office account with Engage Voice to benefit from continued feature improvements within the RingCentral Office Integration to Engage Voice. Refer to the 20.2.1 Release Notes for reference.

New features will continue to be enabled for accounts integrated with RC Office.

Interested? Send an email to [email protected] and ask to be enabled with RingCentral Office.

Agent Transfer Options

Disable Direct transfer to Agent’s Voicemail

This enhancement provides the Administrator the ability to disable direct transfer of calls to an agent’s voicemail. When enabled in an agent’s profile (See Figure 1), calls can be internally transferred directly into that agent’s Voicemail (See Figure 2) by other agents. With this new enhancement, the Administrator can now disable that capability on a per agent basis (See Figure 3). This enhancement provides the Administrator with added control of an agent’s profile and can help improve the caller’s experience by removing the Transfer to Voicemail option if that is not a desired Calling Handling action.

Figure 1. The Administrator has the ability to configure “Enable VoiceMail on Transfer”.

Figure 2. Calls can be transferred to an agent’s voicemail if enabled.

Figure 3. Transfer to voicemail can now be disabled.