Contact us
Recommended
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
Contact us
Great job!
You're all caught up.
Check back here to make the most of your RingCentral plan.
Desktop & web
Navigating the RingCentral app desktop and web
Last updated on September 9, 2022
Getting the Most Out of the RingCentral App
The RingCentral desktop and web app is divided into several sections: the top header bar, the left navigation bar, the left pane, and the center pane.
Some of the information in each section may change depending on which part of the app you are in, but two sections stay the same no matter where you are: the left navigation bar and the top header bar.
Left navigation bar
Depending on your permissions, you can navigate between the following features in the left navigation bar:
- Message: Send and receive messages, create and collaborate in teams, share files, and create tasks.
- Video: Start, schedule, and join meetings, manage recordings, and view upcoming meetings.
- Phone: Make and receive phone calls, send and receive text messages, manage your call history, and listen to your voicemails.
- Contacts: Add, view, and manage RingCentral app users, including administrators, co-workers, and guest users. You can also create, view, and manage teams. Note: You can connect your Google personal contacts and your Office 365 account here.
- More: Where your hidden tabs are located:
- Apps: Integrate third-party apps from the RingCentral App Gallery to receive custom notifications and alerts.
- Settings: Configure your RingCentral app settings, including settings for notification and sounds, Message, Video, and Phone. You can also sync your calendar and view the app’s available keyboard shortcuts.
- Resource Center: Easily access user guides, quick tips, how-to videos, and feature announcements.
Top header bar
The top header is always available at the top of the app and contains (from left to right):
- Your company name
- Back and forward arrows to navigate to the page you visited previously
- A search bar to search for messages, users, groups, and teams in your company
- A dialpad to call colleagues or external numbers. Note: You must have telephony enabled on your account for this feature.
- New actions button to perform quick actions (depending on your permissions):
- Send new message: Send a new message to someone.
- Create team: Create a new team.
- Start a video call: Start a RingCentral video meeting. You can add participants once in the meeting.
- Schedule a video meeting: Opens a window for you to schedule a new meeting.
- Start a conference call: Start a conference call. You can choose your dial-in number.
- Send new text: Send a new text message.
- Send new fax: Send a new fax.
- Invite to RingCentral: Hover over this setting to reveal options for inviting new users to the RingCentral app. Options include By email, By text, and By sharing a link.
- Send new message: Send a new message to someone.
- Your profile menu. Click this to reveal the following option:
- Profile: Select View profile to open your profile and change your information and profile picture.
- Status: Select Share status to create a status to share with others and Clear status to clear your current status.
- Presence: Set your RingCentral app presence by hovering over your current status and selecting from a list of options from a dropdown menu. Options include Available, Do not disturb, and Invisible.
- Download mobile app: Click to download the RingCentral mobile app.
- Sign out: Select Sign out to log out of the RingCentral app.
Left pane
No matter where you are in the app, you’ll find a left pane that allows you to navigate through the main parts of a particular menu option. However, the contents of this pane will differ depending on which menu option you’re using.
For example, in Message, this left pane contains a list of all direct messages, groups, and teams you have open.
Quick creation
An essential feature of the left pane is the quick creation plus button. Clicking this button will create an item associated with that section.
For example, if you’re in the Video menu, you can start a new meeting by hovering your mouse over the Meetings section name in the left pane and selecting the Start a video meeting plus button that appears at the far right.
Center pane
Finally, each page in the app has a center pane, where you will spend most of your time interacting within the app. The center pane will differ depending on where you are within the app.
For example, in Message, the center pane is your message thread containing the history of a particular conversation. In Video, if you’re on the Meetings page, this page will contain a list of scheduled meetings for the day and action buttons to start, schedule, or join a meeting.