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Release Notes > Highlights > August 2024

Release Notes

August 2024 Release Highlights

Looking for another product? Explore full release notes here.

RingCentral desktop app

Version 24.3.20 (Release date: August 2024)

Improvements

The scanner's image library has been updated to reduce loading time.

Bug fixes

Fixed issue: New email wouldn’t open when forwarding a voicemail to another user.
Fixed issue: Scan-to-fax feature failed to open images correctly for some scanners.

Installation updates

Installing the RingCentral desktop app on a machine with incompatible architecture types will now be blocked.
The Windows Auto-Update MSI feature now reduces disk usage by half by no longer retaining the previous version after an update.

RingCentral Rooms

Version 24.3.20 (Release date: August 20, 2024)

Join Microsoft Teams meetings with SIP Guest Join: Rooms can now join Teams meetings using SIP Guest Join, if the SIP join details are not provided in the meeting invitation.
Support for Yealink RoomPanel Plus as a scheduler: Yealink RoomPanel Plus can now be used as a scheduler to quickly schedule and view upcoming meetings in RingCentral Rooms.

RingCentral Phone Desktop

Version 24.3 (Release date: August 6 through September 4, 2024)

Performance improvements and bug fixes

Licenses & Inventory

Version 24.2.2 (Release date: August 2024)

Add-on licenses can now be managed and assigned from a single location in the Licenses & Inventory page.
The new Licenses & Inventory hub merges individual add-on license pages into one intuitive location, including Large Meeting, Webinar, Rooms, Room Connector, RingSense, Push to Talk, and Live Reports.
Admins can now assign licenses in bulk by selecting multiple users or using an Excel file.

RingCX

Version 24.3.2 (Release date: August 2024)

RingCX

New Zoho CRM integration embeds the RingCX agent UI experience into the Zoho environment.
RingCX is now supported on the Microsoft Edge browser.
Workflow Studio scripting has been extended to include omnichannel workflow triggers. This allows integrations for voice and digital interactions based on interaction lifecycle events. Available Triggers:
- On Agent Connect: Trigger workflows when an agent connects with a customer.
- On Agent Disconnect: Automate actions immediately after an agent disconnects.
- On Agent Disposition: Initiate processes based on the final disposition provided by the agent.
Ability to handle customer interactions using a single phone number for both voice and SMS.
Support for essential encoding and hashing functions into the IVR and workflow scripting. Currently available in North America.
Zero downtime upgrade for the telephony routing to ensure continuous service availability and reliability, which is essential for maintaining seamless customer interactions while implementing enhancements and bug fixes.
APIs are available for RingCX and Calabrio including digital channels and the real-time agent state API. Currently available in North America.
New Cloud Relay hosted service set up by professional services for specific customers as part of doing a data dip from RingCX Visual Designer.
Automatic suspension and restoration of RingCX based on billing status.

Analytics

To ensure compliance with customer historical data retention policies, historical data purging is available according to the sub-account settings governing retention.

RingCX for Dynamics

Version 24.3.1 (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

Optimize the script display in campaigns

Bug fixes

Fixed issue: prompting records for several times
Fixed issue: cannot search in the Regarding field

RingCX for HubSpot

Version 24.3.1 (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

Remember the agents' choices for an unlogged call/messages

Bug fixes

Fix some localization issues

RingCX for Salesforce

Version 24.3.1, Salesforce version number 1.12 (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

Remember the agents' choices for an unlogged call/ messages

Bug fixes

Fix some known bugs in the script and 2nd iframe
Fix some localization issues

RingCX for ServiceNow

Version 24.3.1 (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

Remember the agents' choices for an unlogged call/ messages

Bug fixes

Fix some known bugs on click to dial

RingCX for Zendesk

Version 24.3.1 (ZD 24.3.1 - 48) (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Bug fixes

Display a correct error message when the ticket fails to be created
Fix some localization issues

RingCX for Zoho

Version 24.3.1 (Release date: August 6, 2024)

Main feature

Support inbound voice and manual outbound (including click-to-dial) with scripts
Support call-back and three outbound dialers (preview, predictive, progressive)
Able to prompt matched records from campaign list
Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime
Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels
Support Contact matching/searching/linking to existing Salesforce records
Log the ended voice and digital to Zoho as tasks
Localization for RingCX for Zoho

RingSense for RingCX

Q3 (Release date: August 2024)

Customizable Daily Tracker Count Report: This powerful report helps you with:
- Export daily tracker counts for teams or entire organization
- Analyze specific phrases, questions, or topics over time
- Measure impact of training initiatives and market changes

See KB here.