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Rooms
Frequently asked questions
How can I get help with Rooms?
How do I join a Rooms meeting?
How do I use dual screens in Room Connector?
What are the recommended setups?
How do I share a screen from my laptop?
How do I control the camera?
Rooms
Get help setting up, managing, and using RingCentral Rooms.
Admins

Welcome to RingCentral Rooms

Intro to RingCentral Rooms
RingCentral Rooms system requirements and recommended setups

Getting started with RingCentral Rooms

Installing the RingCentral Rooms app on a Rooms system (host) computer
Installing the RingCentral Rooms app on a controller
Signing in to RingCentral Rooms on a controller or Rooms system computer
Pairing the RingCentral Rooms host computer and controller
Navigating the monitor and controller home screens in RingCentral Rooms
Exiting or signing out of the home screen
Assigning RingCentral Rooms permissions to an admin role
Recovering from lost connectivity in RingCentral Rooms
Intro to the recover from peripheral disconnection feature in RingCentral Rooms
Incompatible or outdated RingCentral Rooms app

Setting up RingCentral Rooms

Managing RingCentral Rooms settings in the Admin Portal
Setting up kiosk mode for a RingCentral Rooms controller
Integrating RingCentral Rooms with Microsoft Office 365
Integrating RingCentral Rooms with Google Calendar
Adding a room for RingCentral Rooms
Setting a meeting to private in RingCentral Rooms
Turning on voice command on a RingCentral Rooms controller
Choosing a background image for RingCentral Rooms

Troubleshooting

Troubleshooting issues with RingCentral Rooms
Improving sound quality during a RingCentral Rooms meeting
Recovering from lost connectivity in RingCentral Rooms
Intro to the recover from peripheral disconnection feature in RingCentral Rooms
Incompatible or outdated RingCentral Rooms app
Troubleshooting your camera’s auto-framing feature in RingCentral Rooms
TV audio issues when Poly X30 or X50 is set to device mode in RingCentral Rooms
How do I fix the "Authentication Error" when updating my Poly G7500?
How do I pair my Poly TC8 with my Poly G7500 if I'm having issues?
Unable to Share a Connected Device During a Meeting in RingCentral Rooms for Poly
Why does my monitor turn on at night when connected to RingCentral Rooms Poly controllers?

Downloadable guides

RingCentral Rooms Admin Guide
Users

Scheduling a meeting

Scheduling a RingCentral Rooms meeting

Starting a meeting

Starting a meeting in RingCentral Rooms

Joining a meeting

Joining a meeting in RingCentral Rooms
Joining a third party meeting from a RingCentral Room
Viewing upcoming meetings in RingCentral Rooms
Finding the meeting ID in RingCentral Rooms

Host meeting controls

Navigating the in meeting settings
Managing participants in RingCentral Rooms
Setting a passcode for RingCentral Rooms to lock admin settings
Assigning a moderator in RingCentral Rooms
Using a waiting room in RingCentral Rooms
Recording a meeting in RingCentral Rooms
Sharing a recording of an instant meeting in RingCentral Rooms
Viewing meeting participants in RingCentral Rooms

Participant meeting controls

Inviting participants to join a meeting in RingCentral Rooms
Inviting a RingCentral Rooms system to a scheduled meeting
Sharing your screen using the RingCentral rooms controller
Controlling cameras in RingCentral Rooms
Selecting the view in RingCentral Rooms
Controlling RingCentral Rooms using the RingCentral Video mobile app
Sending feedback in RingCentral Rooms
Switching a meeting from your mobile device to a Room
Viewing the whiteboard on RingCentral Rooms

Managing RingCentral Rooms settings

Configuring the general settings in RingCentral Rooms
Configuring the audio settings in RingCentral Rooms
Swapping displays in RingCentral Rooms
Configuring the kiosk settings for Rooms controller
Turning on Proximity Sharing for RingCentral Rooms in the RingCentral desktop app
Analytics

Rooms & Devices: Overview

Intro to Rooms & Devices
Navigating Rooms & Devices: Overview

Rooms & Devices: Overview dashboard

Rooms & Devices: Intro to the Overview dashboard
Rooms & Devices: Current Rooms Snapshot widget on the Overview dashboard
Rooms & Devices: Geolocation Map widget on the Overview dashboard
Rooms & Devices: Locations with Problematic Rooms widget on the Overview dashboard

Rooms & Devices: Rooms dashboard

Rooms & Devices: Intro to the Rooms dashboard
Rooms & Devices: Filtering the Rooms dashboard
Rooms & Devices: Rooms Health Trend widget on the Rooms dashboard
Rooms & Devices: Rooms table widget on the Rooms dashboard

Alerts overview

Intro to Alerts
Navigating Alerts analytics

Alerts List dashboard

Intro to the Alerts List dashboard
Creating a new alert
Managing your alerts
Viewing your alert notifications

Alerts Log dashboard

Intro to the Alerts Log dashboard
Downloading Alerts Log reports
Triggered Alerts Log widget on the Alerts Log dashboard

Quality of Service: Meetings report

QoS: Intro to the Meetings report
QoS: Filtering the Meetings report
QoS: Using and understanding the Meetings report
Connector

Getting started with RingCentral Room Connector

RingCentral Room Connector FAQ
Intro to RingCentral Room Connector
Purchasing RingCentral Room Connector licenses
Verified devices for RingCentral Room Connector

Setting up RingCentral Room Connector

Setting up One Touch Dial
Configurations and settings for connecting third-party SIP devices to RingCentral Video with RingCentral Room Connector

Joining a meeting

Joining RingCentral Video meetings with RingCentral Room Connector
Downloadable guides

RingCentral Rooms downloadable guides

RingCentral Rooms Admin Guide
RingCentral Rooms User Guide
Release notes

Release notes

RingCentral Rooms release notes
Admins
Learn how to add, configure, and manage rooms.
Users
Start, join, and control video meetings in a conference room.
Analytics
Gain real-time insights to make decisions and take actions.
Connector
Connect your SIP-based hardware to RingCentral Video meetings.
Downloadable guides
Browse our library of PDF product guides.
Release notes
Learn about our latest features and improvements.
Get free training with RingCentral University
On-demand training for everyone from beginners to experts. Learn at your own pace. Free for all RingCentral customers.
Start learning
Start learning
Additional resources
Check system status
Get RingCentral’s live connectivity updates.
Learn from community
Discuss solutions and ideas with other RingCentral users.
Explore release notes
Stay updated with the latest RingCentral updates.
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