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Home > RingEX > Explore
Frequently asked questions
Admins

Getting started as an admin

Understanding administrators

Getting started in the Admin Portal

Getting started as an admin in the RingCentral app

Company account setup

Setting up your company account in RingCentral app for SMB accounts

Managing admin users in the RingCentral app

Managing RingCentral app teams as a super admin

Adding and setting up users

Adding User extensions in Admin Portal

Editing User extensions in Admin Portal

Call handling and forwarding

Overview

Setting up company call handling

Configuring call handling settings

Forwarding calls

Setting up call handling user templates

Phone system

Configuring RingCentral phone numbers

Call Queue Pickup

User phones

Phone system groups

Auto-receptionist

Call Queue Management

Company account settings

Managing your company account settings in the RingCentral app

Managing your company account settings in Admin Portal

Managing your company account

Managing company Archiver settings

Federated accounts management

Setting your company meeting settings in Admin Portal

Security and compliance

Using the Audit Trail feature

Phone

Phone in the RingCentral app

RingCentral Phone app

Getting started

Administration

Users

Troubleshooting

Maintenance

Release notes

Call handling and forwarding

AI Assistant

Getting started

Deskphones and devices

Getting started

Getting started

Ordering, shipping, and returning a device

Deskphones

Headsets

Hot Desking

Intercom

Presence

Shared Lines

Troubleshooting

Yealink deskphones

Getting started

Configuring your phone

Phone features

Call features

Phone settings

Troubleshooting

Headsets

Corporate Directory for 3rd Party Manually Provisioned BYOD

Corporate Directory for 3rd Party
Manually Provisioned BYOD

Configuring LDAP on deskphones

Integrations

Archiver

Understanding RingCentral Archiver

Using RingCentral Archiver

Release notes

Hubspot

Understanding RingCentral for Hubspot

Using RingCentral for Hubspot

Microsoft Dynamics 365

Getting started

Setting up and managing

Microsoft Teams

Downloadable guides

Understanding RingCentral for Microsoft Teams 

RingCentral Cloud PBX for Microsoft Teams

Using RingCentral in Microsoft Teams mobile

Troubleshooting

Release notes

Cloud PBX for Microsoft Teams

Getting started

Provisioning and configuration

Managing your Cloud PBX

Troubleshooting

FAQ/Uncommon use cases

Outlook

Understanding RingCentral for Outlook

Using RingCentral for Outlook

Troubleshooting

Release notes

Salesforce

Downloadable guides

Understanding RingCentral for Salesforce

Setting up RingCentral in Salesforce for your company

Using the RingCentral app in Salesforce

Using RingCentral Webinar in Salesforce

Troubleshooting

Release notes

Zendesk

Understanding RingCentral for Zendesk

Using RingCentral for Zendesk

Message

Understanding the Message interface

Understanding the
Message interface

Starting a chat

Managing attached files

Managing notes

Managing your tasks

Managing events

Managing a team

Managing your conversations

Understanding keyboard shortcuts

Understanding keyboard shortcuts

Managing your meeting settings

Managing your
meeting settings

Video

Getting started

Understanding RingCentral Video

RingCentral Video network and system requirements

End-to-end encryption

Joining and scheduling

Starting a meeting

Scheduling a meeting

Joining a meeting

Scheduling a meeting

Using the Calendar Migration Tool

In-meeting controls

RingCentral Video attendee controls

RingCentral Video host controls

RingCentral Video Virtual Background

RingCentral Video Presentation mode

RingCentral Video Breakout Rooms

Meeting settings

Managing settings

Managing RingCentral Video meeting recordings

Managing your RingCentral Video meetings

Analytics

Getting started

Adoption & Usage

Quality of Service

Rooms & Devices

Rooms

Release notes

Analytics

Getting started

Adoption & Usage

Overview

Common dashboard widgets

Overview dashboard

Message dashboard

Video dashboard

Phone dashboard

Business Analytics

Getting started

Business Analytics dashboard

Live Reports

Getting started

Live Reports dashboard

Live Reports dashboard widgets

Quality of Service (QoS)

Getting started

Quality of Service: Overview dashboard

Quality of Service: Extensions dashboard

Quality of Service: Calls dashboard

Quality of Service: MOS Performance dashboard

Quality of Service: Meetings report

Quality of Service: Webinars report

Rooms & Devices

Getting started

Rooms & Devices: Overview dashboard

Rooms & Devices: Rooms dashboard

Rooms & Devices: Devices dashboard

Rooms & Devices: Unprovisioned Devices dashboard

Rooms & Devices: Managing RingCentral Rooms

Alerts & Subscriptions

Getting started

Alerts List dashboard

Alerts Log dashboard

Subscriptions overview

Downloadable guides

RingEX admin guides

RingEX user guides

RingCentral Rooms guide

RingCentral Phone app guides

RingCentral Fax guides

RingCentral recommended routers

RingCentral
recommended routers

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