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Release Notes > RingCX for Zoho
Release Notes

RingCX for Zoho

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zoho.

Version 24.3.3

Release date: September 30, 2024

Main feature

  • Voice and digital message histories are displayed in the adaptor, streamlining the process of managing customer interactions.
  • You can now prompt and view the logged digital record from the digital history.
  • Agents can log digital conversations to the CRM from the digital history.
  • Prompt the matched records automatically when the outbound call is connected in predictive dialing mode.
  • The view log and manual pass icons display on hover in preview or progressive dialing mode.
  • Changes made by agents during status transitions are now saved in the adaptor for preview and progressive dialing modes.
  • Display issues in the history have been resolved for standalone accounts within the CRM adaptor.

Version 24.3.2

Release date: September 3, 2024

Main features

  • Enable agents to link matched records before initiating calls in both preview and progressive dialer modes
  • Log the lead names displayed in the preview and progressive dialers directly in the CRM for improved tracking

Improvements

  • Ensure the Source of calls is consistently displayed in the CRM adapter call history
  • Implement enhancements based on PS feedback to improve the overall user experience in RingCX for ServiceNow
  • Auto save Task after its creation
  • Allow disposition in custom fields
  • Recording link in the Description field

Bug fixes

  • Address and fix various localization issues
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