Need help with SMS Registration?
Our SMS support team can help you register or understand carrier requirements. ask the community, or call 1-888-898-4591 (Opt 3).

Are you using the latest version of RingCentral?
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes > RingCX for Chrome extension

Release Notes

RingCX for Chrome extension

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Chrome extension.

Version 25.3.20

Release date: August 2025

The RingCX browser plugin supports RingCX within the RingCentral app.

Version 25.1.30

Release date: March 2025

Customers using SugarCRM will be able to use the browser extension agent capabilities for:
- Inbound screen pop
- Outbound click-to-dial/copy to RingCX
- Outbound screen pop dialer
- Custom Workflow context search variables
Customers using SmartAdvocate will be able to use the browser extension agent capabilities for:
- Inbound screen pop
- Outbound click-to-dial/copy to RingCX
- Outbound screen pop dialer
- Custom Workflow context search variables
Customers using Bullhorn can use the browser extension agent capabilities for Outbound click-to-dial/copy to RingCX.

Version 25.1.20

Release date: February 2025

Agent states: Agents can now manage their status directly within the browser extension, eliminating the need to switch between their CRM and RingCX. Agent states are synced across RingCX and the Supervisor view.

Version 25.1.10

Release date: January 2025

To ensure compatibility with the Insightly CRM, we have tested the current Chrome extension capabilities for the following:
- Inbound screen pop
- Outbound click-to-dial and copy to RingC
- Outbound screen pop dialer
- Custom Workflow context search variables
The Microsoft Edge browser extension now supports the same features as the Chrome extension, including:
- Inbound screen pop.
- Outbound click-to-dial and copy to RingCX.
- Outbound screen pop dialer.
- Supports call context search variables configured in Workflow
Browser extensions now support additional inbound context variables for record matching in screen pop searches.