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Release Notes > RingCX for Chrome extension
Release Notes

RingCX for Chrome extension

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Chrome extension.

Version 25.3.20

Release date: August 2025

  • The RingCX browser plugin supports RingCX within the RingCentral app.

Version 25.1.30

Release date: March 2025

  • Customers using SugarCRM will be able to use the browser extension agent capabilities for:
    • Inbound screen pop
    • Outbound click-to-dial/copy to RingCX
    • Outbound screen pop dialer
    • Custom Workflow context search variables
  • Customers using SmartAdvocate will be able to use the browser extension agent capabilities for:
    • Inbound screen pop
    • Outbound click-to-dial/copy to RingCX
    • Outbound screen pop dialer
    • Custom Workflow context search variables
  • Customers using Bullhorn can use the browser extension agent capabilities for Outbound click-to-dial/copy to RingCX.

Version 25.1.20

Release date: February 2025

  • Agent states: Agents can now manage their status directly within the browser extension, eliminating the need to switch between their CRM and RingCX. Agent states are synced across RingCX and the Supervisor view.

Version 25.1.10

Release date: January 2025

  • To ensure compatibility with the Insightly CRM, we have tested the current Chrome extension capabilities for the following:
    • Inbound screen pop
    • Outbound click-to-dial and copy to RingC
    • Outbound screen pop dialer
    • Custom Workflow context search variables
  • The Microsoft Edge browser extension now supports the same features as the Chrome extension, including:
    • Inbound screen pop.
    • Outbound click-to-dial and copy to RingCX.
    • Outbound screen pop dialer.
    • Supports call context search variables configured in Workflow 
  • Browser extensions now support additional inbound context variables for record matching in screen pop searches.
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