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Release Notes > Zendesk

Release Notes

RingCentral for Zendesk

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Zendesk.

Version 2.4.1

Release date: 1/21/2025

What's new

  • Allow the host to drop off during audio conference calls (Beta)

Version 2.4.0

Release date: 12/12/2024

What's new

  • Display call queue status in the call history 
  • Set up the option to only clog calls upon answering a call queue call
  • Remove the To Voicemail action from call queue calls 

Version 2.3.0

Release date: 11/19/2024

What's new

  • Integration Console release: Admins must connect and authorize their Zendesk accounts using the Integration Console
  • Activity Sync release: Users can now log call activity from any RingCentral-enabled device

Bug fixes

  • Fixed compatibility issues with auto-creating tickets with TPE
  • Fixed issue with users getting blocked from call controls after logging a call 

Version 2.2.5

Release date: 10/30/2024

Bug fixes

  • Fixed compatibility issue when the telephony backend changes the SIP registration interval from 60 to 120 seconds.

Version 2.2.4

Release date: 7/29/2024

What's new

  • Remove redundant  fields from Ticket object.
  • Add additional field in the Call and Voice comment object
  • Use Zendesk TPE APIs to open Ticket details and User details page

Improvements

  • Show the recording indicator when recording starts during an ongoing call.

Version 2.2.12

Release date: 6/24/2024

What's new

  • Control and adjust ringtone volume
  • Make warm transfers
  • Improved contact matching
  • Call logs will exclude matching RingCentral contacts
  • Zendesk contacts will not match to RingCentral specific extension numbers

Bug fixes

  • Error message font updated
  • Fixed call history records bug during account switching

Version 24.2.1

Release date: 4/24/2024

What's new

  • Search for RingCentral and Zendesk contacts in one location
  • Contact matching during call logging
  • Browser-based calling (WebRTC) to improve communication and prevent app switching
  • Integrates with Zendesk's latest Talk Partner Edition (TPE) features for Standard Call Object and new Voice Comment 
  • Call queue names are displayed in the Zendesk ticket and the RingCentral for Zendesk app so users can tell if a call is coming from an individual user or a call queue

Version 2.0.10

Release date: 5/22/2023

What's new

  • 10-digit dialing support in Canada
  • Call and Text to 988 support in Canada
  • Change the country name from “Turkey” to “Türkiye”

Version 2.0.9

Release date: 3/31/2022

Feature

  • Support Mercury partner brands with dynamic branding framework

Version 2.0.7

Release date: 7/14/2021

Feature

  • Limiting the Call history event quantity to improve performance

Version 2.0.4

Release date: 4/2/2021

What's new

  • Introduce message hub to send SMS, view and download SMS/ Fax/ Voicemail
  • Allow users to select a specific user for logging when there are multiple matched users

VERSION 2.0.3

Release date: 2/8/2021

What's new

  • Support calling for RC Unified App
  • Overall UI improvements
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