Adding a company greeting to a single-level IVR

Last updated on February 25, 2022

When you have a single-level IVR set up for your company phone number, you can add a recorded greeting before allowing your callers to select a menu option. You can use a default greeting, record a customized greeting, and add a greeting to your company’s call handling settings.

To add a company greeting, make sure you have full phone admin permissions.

Note: This article discusses adding a company greeting to a single-level IVR. If your company uses a multi-level IVR, you'll need to use the Visual IVR Editor to add a company greeting.

Desktop & web

Mobile

Admin Portal

Open the RingCentral app on your desktop or web browser. Sign in as an admin.
Go to Company settings > Phone in the left navigation bar.
Select Edit at the far right of Company call handling.

Select either Business hours or Closed hours.

Note: If your company hours are set to 24 hours, 7 days a week, you only need to set a company greeting for Business hours.

From the Send call dropdown, select To company greeting.

Under Automated response menu enabled, select how you want the call to connect if a menu option isn’t selected.
- Connect to operator: Connects the caller to your company’s phone operator. You will need to assign an extension as an operator for this option to work.
- Disconnect automatically: Disconnects the call.
Select Default greeting or Custom greeting. If you select Custom greeting, click Record and choose how you want to record your greeting.
- Phone: We will call you to record your greeting over the phone.
- Microphone: Record your greeting using your computer’s microphone.
- Importing: Upload an MP3 or WAV file.
Click Save.

Note: If you set a specific schedule for your company, make sure you complete these steps for both Business hours and Closed hours.

Open the RingCentral mobile app. Sign in as an admin.
Tap More > Admin from the bottom menu.

Tap Phone system.

Tap Auto-Receptionist > Greeting & Company Calls.

Choose either Com. Hours (company hours) or After Hours.

Note: If your company hours are set to 24 hours, 7 days a week, you only need to set a company greeting for Company Hours.

Tap Play company greeting.
Tap Greeting.

Select Default or Custom. If you select Custom, tap Record to begin recording your custom greeting. Learn how

Tap Done in the Company Greeting window.
Under If Caller Enters no Action, select how you want the call to connect if a menu option isn’t selected.
- Connect to operator: Connects the caller to your company phone operator. You will need to assign an extension as an operator for this option to work.
- Disconnect: Disconnects the call.

Tap Save.

Note: If you set a specific schedule for your company, make sure you complete these steps for both Comp. Hours and After Hours.

Sign in to the Admin Portal as an admin.
Select Phone System from the top menu.
Go to Auto-Receptionist > General Settings.
Expand IVR Settings.

Choose either Business Hours or After Hours.

Note: If your company hours are set to 24 hours, 7 days a week, you only need to set a company greeting for After Hours.

Select Company Greeting under Incoming calls will be routed to.

Click Edit under Play company greeting.
From the Set Greeting dropdown, select Default or Custom. If you select Custom, choose how you want to record your greeting.
- Phone: We will call your phone to record your greeting.
- Computer Microphone: Record your greeting using your computer’s microphone.
- Importing: Upload an MP3 or WAV file.
Under If Caller Enters no Action, choose how you want the call to connect if a menu option isn’t selected.
- Connect to operator: Connects the caller to your company’s phone operator. You'll need to assign an extension as an operator for this option to work.
- Disconnect: Disconnects the call.

Click Done.
Click Save.

Note: If you set a specific schedule for your company, make sure you complete these steps for both Business Hours and After Hours.