Agent experience

Overview

Intro to agent configuration

Intro to agent scripting

Intro to agent scripting knowledge base

Intro to requeue shortcuts

Intro to script tagging

Intro to Script Studio

Intro to the Script Studio Page tool and its elements

Scripting

Adjusting elements on a script page

Assigning a script to a queue or campaign

Capturing and tagging data in a script

Creating a script

Linking between Script Studio tools

Using and managing

Call controls reference

Creating an agent group

Creating an email template

Managing your email templates

Creating a knowledge base category

Adding an article to the knowledge base

Creating a knowledge base group

Creating global phone book entries

Managing phone book entries

Creating requeue shortcuts

Creating queue and campaign specific phone book entries

Displaying captured data from tags later in a script

Embedding a CRM in the agent interface

Enabling the Report an Issue feature

Editing Page elements: the basics

Agent settings and assignments

Adding and managing agents

Creating an agent skill profile

Managing agent security permissions

Importing an agent in RingCX from RingCentral Admin Portal

Setting up agent recording

Agent scripting elements: Text Block

Agent scripting elements: Buttons

Agent scripting elements: Checkboxes

Agent scripting elements: Dispositions

Agent scripting elements: Dropdown Multi-Select

Agent scripting elements: Dropdown Select

Agent scripting elements: Hyperlink

Agent scripting elements: iFrame

Agent scripting elements: Image

Agent scripting elements: Inputs (Input, Custom, Date, Email, Number, Phone)

Agent scripting elements: Knowledge Base

Agent scripting elements: Navigation Buttons

Agent scripting elements: Nested Page View

Agent scripting elements: Page Break

Agent scripting elements: Radio Buttons

Agent scripting elements: Table

Agent scripting elements: Text Area