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Release Notes > Engage Voice > June 2020
Release Notes
RingCentral Engage Voice | June 2020
Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Voice.
VERSION 20.2.3
Release Date: 6/3/2020
These Release Notes provide an update on RingCentral Engage Voice features and enhancements for June 2020. RingCentral may update these Release Notes to document additional resolved and known issues.
What’s New in 20.2.3 Release
The following features are being released as part of 20.2.3. Please see the tables below on how to enable them and full description with images further below:
- Agent UI Improvements
- Admin UI Improvements
- Engineering Improvements
These 20.2.3 features are available to customers using the new URL only.
Platform
URL
Virtual ACD (AWS 82)
Reminder: RingCentral Office Integration with Engage Voice Platform is available for all customers.
All customers are encouraged to start using engage.ringcentral.com for additional feature benefits from the RingCentral Office Integration with Engage Voice. Refer to the 20.2.1 Release Notes for reference.
New features will continue to be enabled for accounts integrated with RC Office.
Interested? Send an email to [email protected] and ask to be enabled with RingCentral Office.
What's New
- Agent UI | App Switcher Functionality
Improves navigation across applications (Agents, Analytics, and Admin). Whereas Agents had to log out and log in again to switch from Agent to Admin profile, Agents can now switch directly within the Agent App.
- Admin UI | New Way to Create Groups
More intuitive way to create agent groups and add agents to them.
Create New Agent Group
Add New Agent Group
- Admin UI | New Way to Delete Groups with Children
Improves usability by allowing Admins to move agents to different groups prior to the deletion of a group.
Delete Agent Group
Move Agents to Different Groups
- Engineering Improvements
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