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Admin
Digital routing | RingCentral Engage Digital
Messages
Intro to messages
Creating folders
Using search queries
See more Knowledge Base articles >>
Categories
Intro to categories
Managing categories
See more Knowledge Base articles >>
Channel groups
Intro to channel groups
Adding and updating channel groups
See more Knowledge Base articles >>
Routing strategies
Intro to routing strategies
Enabling Routing mode
Forcing agents to accept interactions automatically
Adding and editing a routing strategy
See more Knowledge Base articles >>
Rules
Intro to rules
Adding rules
Setting conditions for rules
See more Knowledge Base articles >>
AI engine
Intro to AI engine
Configuring AI routing
Configuring AI filtering
See more Knowledge Base articles >>
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