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Release Notes > RingCX for Zendesk

Release Notes

RingCX for Zendesk

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zendesk.

Release Date: March 29, 2024

Support inbound voice and manual outbound (including suggest-to-dial)
Support callback and three outbound dialers (preview, predictive, progressive)
Support inbound digital in My messages (SMS, email, web chat, Facebook, Twitter, Instagram, WhatsApp channels)
Support contact match/search/linking to existing Zendesk records
Log the ended voice and digital interactions to Zendesk as tickets
Localization for RingCX for Zendesk