Troubleshooting | RingCentral Webinar

Annotations issues

Why can’t I see annotations from the host or panelist in a webinar?

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Invitations

Why can’t I resend a panelist invite to myself after changing my email?

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User profile issues

Why is my avatar initials in a webinar “AU”?

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Hosting a webinar

Why can’t I promote a panelist joining a webinar via RingCentral mobile app or RingCentral Rooms?

Why can’t I manage the webinar in the mobile app after being promoted as a cohost?

Invited cohosts show up as panelists during a RingCentral Webinar

Cohosts are unable to permanently set RingCentral Webinar audio and video settings for panelists

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Audio and video

Why is my video off when joining the webinar as a panelist via RingCentral mobile app?

Why do attendees see a low-quality shared screen?

Why was my audio disconnected when rejoining a webinar after encountering a crash?

Fixing RingCentral Webinar audio drop-outs in the RingCentral mobile app

RingCentral Webinar audio continues when accepting a call on an Android device

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Q&A

Why is my question taking too long to send in RingCentral Webinar?

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Joining a webinar

Why can't I join a webinar via v.ringcentral.com?

Why can’t I open the RingCentral mobile app when joining a webinar from an Android mobile browser?

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Post-webinar data

Unable to see cohosts’ or panelists’ roles in details of past webinars

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