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Release Notes > RingCX for Salesforce

Release Notes

RingCX for Salesforce

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Salesforce.

Version 26.2.30

Release date: June 2026

A new script and digital threading display parameter has been added to the dock mode configuration. By selecting the Adapter Side Panel option, admins can now have voice scripts and digital thread details display directly within the expanded adapter side panel. Agents now access scripts, digital context, and call controls in a single, collapsible workspace, while the Salesforce customer record stays fully visible.
Agents can now see the email subject line directly in the Interaction List and Interaction History views, making it easier to triage, prioritize, and identify digital interactions without opening each email to understand context.

Version 26.2.20

Release date: May 2026

RingCX for Salesforce now offers an expanded AI Agent Assist Suite with real-time transcripts, compliance checklists, and live AI coaching during calls.
RingCX CRM integrations now include Intelligent Interaction Preview, letting agents review customer history and scripts before accepting or rejecting incoming interactions.

Version 26.1.30

Release date: March 2026

RingCX for Salesforce Service Cloud Voice (BYOT):
- Agents can now seamlessly handle customer callback requests without breaking their workflow. When an agent is selected for a RingCX inbound queue callback, the call is automatically presented through the native Salesforce Omni-Channel interface. A global notification toast alerts the agent to prepare for the specific queue, and the interaction is accurately recorded as an inbound voice call once connected.

Version 26.1.20

Release date: February 2026

Agents can now view real-time queue metrics, such as Estimated Wait Time and agent availability, before transferring calls.
Selecting the Add to DNC disposition now automatically updates the Do Not Call status on the specifically linked Salesforce record.

Version 26.1.10

Release date: January 2026

Disposition categories are now available, so agents can view and select detailed category tags directly within the disposition panel to accurately classify interactions.
The adaptor now displays the Queue Name for inbound and outbound interactions directly in the interface.