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Release Notes > Highlights > March 2024

Release Notes

March 2024 Release Highlights

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RingEX

Version 24.1.4 (Release date: March 26 - April 17, 2024)

Admin

Admins can now restrict users from using company numbers or direct numbers to be outbound caller IDs.

Version 24.1.2 (Release date: March 6 - 27, 2024)

Admin

New porting flow split numbers to multiple orders based on rate centers and underlying carriers so that RC direct brands customers don't need to submit separate orders when porting NA numbers via admin portal
RingEX user invitation email content update to include information about not only phone, but video and messaging as well

Call Handling

Allows users to quickly initiate a multi-party (3+) ad hoc conference call directly from their phone that's hosted by RingCentral's servers
Allows call queue managers to easily forward all call queue calls to voicemail, an extension or external number, or an announcement with the click of a switch
Incoming calls to phone numbers assigned to Users and Limited Extensions can now be disconnected or redirected to the company main number

Global

BYOD with assisted provisioning (non-merchandisable): Poly VVX301, VVX401, Avaya J189A, Yealink T58W - Available for all global countries.
Large ATA (Audiocodes) MP124, MP504/4S, MP508/8S - Available for Germany and Australia only
Provide Fax support and number management API for BYOC

Hardware & Firmware

Ability to use Avaya J100 series phones with RingCentral Persist feature

Partner Specific

Partners can now add phones in advance until they need to be assigned to active users via Service Web portal.
Allow end-users to manage the Forward All Company Calls or Forward All Site Calls settings directly from their Avaya J100 series phones.
Additional Address Entry Fields across all Apps & Entry Points

RingCentral desktop and web app

Version 24.1.30 (Release date: March 2024)

Share videos with sound: Now you can share high-quality videos with audio in meetings using the Windows desktop app. When screen sharing during a meeting or webinar, just click Share audio/video to seamlessly switch to presenting videos with sound.
One-click text templates: Don’t type from scratch your frequently sent text messages, like sales promos or reminders. Create, edit, and delete SMS templates directly in your text conversation, eliminating the need for copy/pasting from other sources.
Export SMS conversations: Select multiple text messages and export them into a file that you can save, download, or print.
Delegate calls in the app (Beta): Now you can use the RingCentral app as well as a deskphone for your delegated calls. Make, answer, and manage calls on behalf of others from the app or the deskphone.
Shared directory of external contacts: Your company can now upload a list of contacts in the Admin Portal. The list can then be accessed by everyone in the company using any RingCentral app or deskphone.
VDI VMware/Azure HID headsets support: Added Human Interface Devices (HID) headsets support for VMware/Azure VDI providers (RingCentral App VDI Universal Plugin and Service 24.1.30 are required to be installed)

RingCentral mobile app

Version 24.1.30 (Release date: March 2024)

One-click text templates: Don’t type from scratch your frequently sent text messages, like sales promos or reminders. Create, edit, and delete SMS templates directly in your text conversation, eliminating the need for copy/pasting from other sources.
Export SMS conversations: Select multiple text messages and export them into a file that you can save, download, or print.
Delegate calls in the app: Now you can use the RingCentral app as well as a deskphone for your delegated calls. Make, answer, and manage calls on behalf of others from the app or the deskphone.
Shared directory of external contacts: Your company can now upload a list of contacts in the Admin Portal. The list can then be accessed by everyone in the company using any RingCentral app or deskphone.

RingCentral Rooms

Version 24.1.30 (Release date: March 20, 2024)

Autoframing and PTZ now supported in Jabra Pancast: Rooms now supports Jabra Pancast’s autoframing and Pan-tilt-zoom (PTZ) camera features.

RingCentral Webinar

Version 24.1.30 (Release date: March 2024)

Webinar for Marketo: Seamlessly move your webinar participants’ data between Marketo and RingCentral Webinar. You can also send personalized emails to webinar participants directly from Marketo.
Smart translation for webinar Q&A: Ask questions and receive answers in your preferred language. Our AI-powered translator instantly detects participants' languages and translates Q&A posts.

RingCentral Events

Assign moderators to Session

Release date: March 19, 2024

Assigning moderators: You can now improve how you manage your Interactive Sessions by assigning moderators.
Enabling SSO for Session, and the new location of SSO setting: If you are using SSO for event registration, please note the location of enabling SSO has moved under Registrations for all event types -> Advanced Settings. It is now also enabled for both Virtual Event and Session event types.
Using the segment Activity Panel: Instead of showing only the Event Activity Panel throughout your event, you will now only see the segment Activity Panel
- If your Session Style is Stage: your Stage will have the Stage Activity Panel, including options for chat, Q&A, polls, people list and apps.
- If your Session Style is Session: your Session will have the Session Activity Panel, including options for chat, Q&A, polls, people list and apps.
- Reception and Replay will not have an Activity Panel as the Event Activity Panel will be disabled.

Session updates

Release date: March 4, 2024

Convert a Session to an Event: You can now convert your Session into an Event if the scope of your event grows and you need additional event areas or more granular features. Once saved, you will be redirected immediately to the Basics page of the new event type.
“Advanced Settings” has been renamed “Session Areas”
Only select one stage or one session: Sessions are now single-track events only and we are renaming Production Studio to “Stage” and Interactive to “Session”, in order to reflect the relative event area that is used in each style.
- If you select Stage as your Session Style, you will only have a stage and no sessions. If you select Session as your Session Style, you will only have a session and no stage.
- If you wish to have both a stage and sessions in your event (i.e. make your event a multi-track experience), we recommend converting your event format from a Session to a Virtual Event as described in point 1.
- When opening “Show session areas”, the stage or session area will already be activated by default based on the Session Style selected.
- You can still enable additional areas such as Reception, Replay and Custom Area by selecting “Show session areas” in your Basics settings.
- If you already have a Session that was created before March 4 with both stage and session enabled, nothing will change for that event.

Editable Badge First Name - Last Name

Release date: March 4, 2024

Editable Badge First Name - Last Name: Editable badge names are also available in the self-serve Kiosk interface. Now attendees can also make changes on their badge names before checking in and printing their own badges. It's all about customization and convenience for a flawless event experience. Don't miss out – update your RC Organizer app now!

RingCX Core

Release date: March 2024

OneTrust added to monitor and enforce restrictions. When visiting RingCX for the first time in a browser, OneTrust will ask the user to confirm their cookie settings.
Exact Input in RingCX IVR Studio Get Input node supports the the asterisk (*) key.

RingCX for Salesforce

Release date: March 29, 2024

Support inbound voice and manual outbound (including click-to-dial) with scripts
Support callback and three outbound dialers (preview, predictive, progressive)
Support inbound digital in My messages (SMS, email, web chat, Facebook, Twitter, Instagram, WhatsApp channels)
Support contact match/search/linking to existing Salesforce records
Log the ended voice and digital interactions to Salesforce as tasks
Admin tool in Salesforce to customize the behavior of RingCX for Salesforce
Localization for RingCX for Salesforce

RingSense for Sales

Q1 2024 (Release date: March 29, 2024)

Introduced the following features

Allow users to manually link a call to a specific deal by searching based on opportunity name.

Q1 2024 (Release date: March 15, 2024)

Introduced the following features

Enable email and in-app notifications for calls activities (e.g., comments, feedback, scorecards, call shares, mentions).
Provide the user capabilities to manage email and in-app notifications settings so that users could manage their notifications according to their needs.
Allow users @ mention other RS users in Comments.
Introduced new data on call details page for customer contact info and AI insights around objection and frustration reasons.
CRM Integrations Updates:
- Read and write integration between Bullhorn and RingSense

RingSense for RingCX

Q1 2024 (Release date: March 15, 2024)

Introduced the following features

Enable email and in-app notifications for calls activities (e.g., comments, feedback, scorecards, call shares, mentions).
Provide the user capabilities to manage email and in-app notifications settings so that users could manage their notifications according to their needs.
Allow users @ mention other RS users in Comments.
Introduced new data on call details page for customer contact info and AI insights around objection and frustration reasons.

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