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Home
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Engage Digital
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Analytics
Reports | RingCentral Engage Digital
Overview
Intro to reports
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Volume reports
Messages by channel report
Messages by category report
Messages by status report
Messages by type of participants report
Messages by privacy report
Messages by type of contribution report
Messages by author report
Messages per hour report
Messages per day report
Messages by language report
Interactions per hour report
Interactions transferred per hour report
Conversations by category report
Chat thread by trigger report
Messaging thread by trigger report
Threads by channel report
WhatsApp conversations by type report
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Activity tracking reports
Intro to activity tracking reports
Messages activity report
Conversations activity report
Interaction activity (Routing mode only) report
Agent activity report
Activity calendar report
Availability by agent (Routing mode only) report
Availability by channel group (Routing mode only) report
Availability by channel group per hour (Routing mode only) report
Concurrent interactions by channel group report
Interactions by routing strategy step report
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Quality value reports
Intro to quality reports
First reply resolution report
Customer satisfaction report
First contact resolution report
Contact rate report
Average queue time report
Average first response time report
Average response time report
Average handling time (Routing mode only) report
One contact resolution report
Service level report
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