Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.

Click here if you only need to receive SMS messages.

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Home > RingEX > RingCentral Video > Analytics

Analytics | RingCentral Video

Getting started

Accessing the Analytics Portal

Navigating the Analytics portal on mobile

Configuring Analytics Portal permissions

Submit an idea to Analytics

Adoption & Usage

Navigating Adoption and Usage analytics

Active User Trend widget

Message dashboard KPIs

Phone dashboard KPIs

Quality of Service

Quality Monitor widget on the Overview dashboard

Searching and filtering on the Calls dashboard

Upstream & Downstream widget

Rooms & Devices

Navigating Rooms & Devices: Overview

Locations with Problematic Rooms widget on the Overview dashboard

Filtering the Rooms dashboard

Offline Devices Trend widget on the Devices dashboard