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RingCX Analytics

Overview

Real-time reporting

Historical reporting

Overview

Intro to RingCX Analytics

Call states reference in RingCX Analytics

Real-time reporting

Intro to Real-time reporting in RingCX Analytics

Creating a new Real-time reporting dashboard

Sharing a Real-time reporting dashboard

Deleting a Real-time reporting dashboard

Adding widgets in the Real-time dashboard

Configuring pre-built widgets in the Real-time dashboard

Configuring custom widgets in the Real-time

Real-time reporting widget types in RingCX Analytics

Real-time reporting Agent widget metrics

Real-time reporting Chat widget metrics

Real-time reporting Cloud Destination widget metrics

Real-time reporting Cloud Profile widget metrics

Real-time reporting Custom widget metrics

Real-time reporting Inbound widget metrics

Real-time reporting IVR widget metrics

Real-time reporting Outbound widget metrics

Historical reports and dashboards

Intro to RingCX Analytics Historical Reporting

Intro to metrics and attributes RingCX Analytics

Metrics reference

RingCX Analytics attributes reference

RingCX Historical Analytics platform limits

Understanding your RingCX Analytics billing usage report

Intro to the analytical designer in RingCX Analytics

Creating a Historical report in RingCX Analytics

Managing Historical reports in RingCX Analytics

Scheduling reports in RingCX Analytics

Filters are not properly applied to cloned or user-created Historical reports in RingCX Analytics

Historical report types in RingCX Analytics

Standard Historical reports in RingCX Analytics

Intro to Historical dashboards in RingCX Analytics

Creating a dashboard in Historical dashboards in RingCX Analytics

Managing Historical dashboards in RingCX Analytics

Enabling Historical reports and Historical dashboards in RingCX Analytics

RingCX Historical dashboards: Account Overview

RingCX Historical dashboards: Agent Activity

RingCX Historical dashboards: Agent Conduct

RingCX Historical dashboards: Agent Disposition

RingCX Historical dashboards: Agent Scorecard

RingCX Historical dashboards: Agent State

RingCX Historical dashboards: Billing Period Account Usage

RingCX Historical dashboards: Billing Period Overview

RingCX Historical dashboards: Billing Transport Usage Overview

RingCX Historical dashboards: Dialer Performance and Penetration

RingCX Historical dashboards: Hourly Inbound Statistics

RingCX Historical dashboards: Inbound IVR Overview

RingCX Historical dashboards: Inbound Overview

RingCX Historical dashboards: Inbound Voice Service Level Summary

RingCX Historical dashboards: Interactions Overview Entry Point

RingCX Historical dashboards: Outbound FTC Compliance

RingCX Historical dashboards: Outbound Performance

Real-time reporting

Overview

Engage Digital network requirements

RingCX network requirements

Quality of Service guidelines

Widget types and data

RingCentral Contact Center network requirements

Engage Digital network requirements

RingCX network requirements

Quality of Service guidelines

RingCentral Contact Center network requirements

VLAN configuration guidelines

Engage Digital network requirements

RingCX network requirements

Quality of Service guidelines

RingCentral Contact Center network requirements

VLAN configuration guidelines

Network requirements

RingCentral Video network requirements

Enterprise network settings when upgrading from RingCentral Meetings to RingCentral Video

Historical reports and dashboards

Overview

Engage Digital network requirements

RingCX network requirements

Quality of Service guidelines

RingCentral Contact Center network requirements

Engage Digital network requirements

RingCX network requirements

Quality of Service guidelines

RingCentral Contact Center network requirements

VLAN configuration guidelines

Engage Digital network requirements

RingCX network requirements

Engage Digital network requirements

RingCX network requirements

Quality of Service guidelines

RingCentral Contact Center network requirements

VLAN configuration guidelines

Quality of Service guidelines

RingCentral Contact Center network requirements

VLAN configuration guidelines

Overview

Intro to RingCX Analytics

Call states reference

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Real-time reporting

Real-time reporting IVR widget metrics in RingCX Analytics

Configuring pre-built widgets in the Real-time dashboard

Real-time reporting Custom widget metrics

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Historical reports and dashboards

Intro to RingCX Analytics Historical Reporting

Scheduling reports in RingCX Analytics

Historical dashboards: Agent Activity

Historical dashboards: Billing Period Overview

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Overview

Understanding the Analytics Interface

Call states reference

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Real-time reporting

Creating a new Real-time reporting dashboard

Configuring pre-built widgets in the Real-time dashboard

Real-time reporting Custom widget metrics

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Prebuilt Reports

Prebuilt Reports report types

Prebuilt Reports: Agent reports

Prebuilt Reports: Realtime reports

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Historical reports and dashboards

Historical dashboards: Agent Activity

Historical dashboards: Billing Period Overview

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